Booking Clerk/Receptionist - Physiological Sciences

NHS; Nuneaton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A public healthcare organization in Nuneaton seeks a Booking Clerk/Receptionist for 16.5 hours per week to provide an efficient booking service. Key responsibilities include handling patient bookings, maintaining accurate records, and ensuring a welcoming environment. Ideal candidates will have experience in office settings and strong communication skills. Benefits include on-site nursery, generous leave, and a supportive work culture.

Benefits

On-site nursery

27 days minimum annual leave plus bank holidays

Flexible working

Generous subsidised on-site parking

Qualifications

• Experience working in a healthcare or office environment is preferred.
• Familiarity with booking systems like Lorenzo is advantageous.
• Basic numeric and literacy skills are required.

Responsibilities

• Ensure an effective booking service for patients attending appointments.
• Provide a welcoming and friendly reception service.
• Negotiate procedure dates with patients and maintain waiting list information.

Skills

Experience of working in an office environment

Ability to respond to work as part of a team or on own initiative

Good standard education

Ability to deal with distressing situations compassionately

Education

Basic numeric & literacy skills

Key - board skills RSA II or equivalent

Tools

Lorenzo or similar system

Job description

Booking Clerk/Receptionist - Physiological Sciences

Booking Clerk/Receptionist - Physiological Sciences

16.5 hours per week

Permanent

Closing Date: 19th December 2025

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly.**

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

**The use of AI is monitored, anyone using it is required to declare so**

Main duties of the job

• To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
• To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
• To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
• Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.

About us

Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GPs.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
• Patient is removed from waiting list or receives another appointment.
• Lorenzo is updated.
• Details are given to the Ward Manager.
• If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Experience of working in an office environment
• Familiar with Lorenzo or similar system

Qualification and Professional Training

• Basic numeric & literacy skills
• Good standard education
• Key - board skills RSA II or equivalent

Skills and Abilities

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations compassionately
• Demonstrate the need for Tact, diplomacy and resilience as required
• Ability to adapt to change
• Commitment to personal development and service improvement
• Knowledge of computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.