Booking and Scheduling Coordinator | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major NHS Trust in Urmston is seeking a Booking and Scheduling Coordinator responsible for managing patient care pathways. You will work with clinical teams to ensure appointments run smoothly. The ideal candidate has excellent organisational and communication skills. Join a team that is committed to improving patient experiences and reducing waiting times.

Qualifications

• Excellent organisational and time-management skills are necessary.
• Strong communication skills are required.
• A calm and professional approach in a busy environment is crucial.

Responsibilities

• Accurately add patients to waiting lists and manage details.
• Coordinate pre-admission tests to prepare patients for procedures.
• Record patient cancellations and no-shows accurately.

Skills

Excellent organisational and time-management skills

Strong communication skills

Calm and professional approach

Strong IT and administrative abilities

Commitment to delivering outstanding service

Job description

Overview

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

Opportunity

Hub. Are you highly organised, calm under pressure, and passionate about delivering excellent service? An exciting opportunity has arisen to join the team at Trafford Elective Hub as a Booking and Scheduling Coordinator.

Role

As a Booking and Scheduling Coordinator, you’ll be at the heart of patient care pathways, ensuring appointments are managed efficiently, communications are clear, and schedules run smoothly. You’ll work closely with clinical teams, admin staff, and patients to keep everything on track, helping us reduce waiting times and improve the patient experience.

We are looking for

• Excellent organisational and time-management skills.
• Strong communication skills.
• A calm and professional approach in a busy environment.
• Strong IT and administrative abilities.
• A commitment to delivering outstanding service to patients and staff alike.

The post holder will be responsible for

• Accurately add patients to waiting lists, ensuring they are placed on the correct pathways, validating and amending details as required.
• Coordinate pre-admission tests and checks, ensuring all patients are fully prepared for their procedure or appointment.
• Record patient cancellations and DNAs (Did Not Attends) accurately and promptly.
• Liaise effectively with consultants regarding case-mix, additions to theatre lists, and schedule changes.
• Ensure theatre lists are constructed to maximise utilisation, balancing clinical priorities and patient needs.
• Support the team in maintaining compliance with Trust access policies and national access standards.

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a scale that supports an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

What you need to know

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. To be more equipped to apply, read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. It also contains critical information you’ll need to be aware of before you submit an application form.

Diversity and equality

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

This advert closes on Monday 13 Oct 2025