Booking and Scheduling Coordinator

NHS; Urmston; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Booking and Scheduling Coordinator. This role involves managing patient scheduling, coordinating pre-admission procedures, and collaborating with healthcare professionals to ensure quality patient care. Successful candidates will have excellent organizational skills, previous experience in waiting list management, and proficiency with patient administration systems. Join us in delivering exceptional services to patients and staff alike.

Qualifications

• Previous waiting list management experience.
• Experience working in an acute hospital setting.
• Experience of dealing with members of the public.
• Experience of working directly with consultant staff.

Responsibilities

• Accurately add patients to waiting lists.
• Coordinate pre-admission tests and checks.
• Record patient cancellations and DNAs accurately.
• Liaise effectively with consultants regarding case-mix.
• Ensure theatre lists are maximized for utilization.

Skills

Excellent organisational and time-management skills

Strong IT and administrative abilities

Excellent interpersonal skills

Good keyboard skills for regular use of computer systems

Competence in the use of Microsoft Office

Education

Educated to GCSE level or equivalent

Tools

IPM Patient Administration System or similar

Job description

Overview

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

Are you highly organised, calm under pressure, and passionate about delivering excellent service? An exciting opportunity has arisen to join the team at Trafford Elective Hub as a Booking and Scheduling Coordinator.

Main duties of the job

We are looking for:

• Excellent organisational and time-management skills.
• A calm and professional approach in a busy environment.
• Strong IT and administrative abilities.
• A commitment to delivering outstanding service to patients and staff alike.

The post holder will be responsible for:

• Accurately add patients to waiting lists, ensuring they are placed on the correct pathways, validating and amending details as required.
• Coordinate pre-admission tests and checks, ensuring all patients are fully prepared for their procedure or appointment.
• Record patient cancellations and DNAs (Did Not Attends) accurately and promptly.
• Liaise effectively with consultants regarding case-mix, additions to theatre lists, and schedule changes.
• Ensure theatre lists are constructed to maximise utilisation, balancing clinical priorities and patient needs.
• Support the team in maintaining compliance with Trust access policies and national access standards.

About us

MFT is one of the largest NHS Trust in England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We\'re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you\'ll benefit from a scale of opportunity that is nothing short of extraordinary. We\'ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We\'re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What\'s more, we\'re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Person Specification

Qualifications

• educated to GCSE level or equivalent

Experience

• previous waiting list management experience
• experience working in an acute hospital setting
• experience of dealing with members of the public
• Working as part of a team
• experience of working directly with consultant staff

Skills

• excellent interpersonal skills
• appreciate the needs of patients, carers and healthcare staff
• able to react to unpredictable issues; re-prioritising own workload
• good keyboard skills for regular use of computer systems/IT Skills
• competent in the use of microsoft office
• competent use of the IPM Patient Administration System or similar

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a yearPer Annum (Pro Rata)