BMS Technical Support Specialist

Parker Jones Group Ltd; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology company in the UK is seeking a BMS Technical Support Specialist to provide high-quality technical support on building management systems. The role involves troubleshooting, resolving technical issues, and supporting sales teams with technical expertise and training. Candidates should have a strong background in BMS, strong problem-solving skills, and good IT proficiency. This position offers a home-based working environment with travel as required and includes various benefits like a company car and health insurance.

Benefits

Technical equipment for home office

Company car for professional and personal use

Company pension and health insurance

Mobile phone

Qualifications

• Experience with building management systems (BMS) or building automation is essential.
• Ability to troubleshoot hardware and software issues effectively.
• Proficient in using PC and networks, as well as familiar with Windows and Microsoft Office.

Responsibilities

• Provide technical support to customers via multiple channels.
• Resolve hardware and software issues, escalating when necessary.
• Support technical training sessions and partner activities.

Skills

Background in BMS / building automation systems

Strong troubleshooting and problem-solving skills

Good IT skills (PCs, networks, Windows, Microsoft Office)

Clear communication skills

Tools

BACnet

Modbus

M-Bus

Job description

Job Title: BMS Technical Support Specialist
Department: Technical Support
Location: UK (home-based with travel as required)
Working Hours: 37.5 hours per week
Reporting To: Technical Support Manager

This is not in the IT sector, this is BMS, Please only apply if you have BMS, BEMs experience

Role Purpose

To provide high-quality technical support on building management and automation systems to partners and customers. The role focuses on troubleshooting, resolving technical issues, sharing knowledge, and supporting Sales and partners through technical expertise, training, and demonstrations.

Key Responsibilities

• Provide technical support via phone, remote access, and on-site visits
• Investigate, analyse, and resolve hardware and software issues
• Escalate complex cases to senior technical teams while maintaining ownership through to resolution
• Support technical training sessions, workshops, and partner enablement activities
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives
• Support Sales with technical input, product demonstrations, and customer meetings

Essential

• Background in BMS / building automation systems (hardware and software)
• Strong troubleshooting and problem-solving skills
• Good IT skills (PCs, networks, Windows, Microsoft Office)
• Clear communication skills with a customer-focused approach

Desirable

• Knowledge of BACnet, Modbus, and M-Bus
• Exposure to cloud-based systems
• Experience delivering or supporting technical training
• Experience working for a vendor, manufacturer, or system integrator

Benefits

• Technical equipment for home office.
• Company car (professional and personal use).
• Company pension and health insurance.
• Mobile phone.
• And many more benefits