Billing and Collections Operations Leader

Anglian Water Services Ltd; Bracebridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading water management firm in the UK seeks a motivated Billing & Collections Operations Leader to manage various teams and ensure outstanding customer service. You will oversee multiple billing, collection, and consumption activities while driving service improvements and maintaining effective stakeholder relationships. The role requires strong leadership and communication skills, with a focus on achieving targets. Competitive benefits include healthcare, flexible working culture, and generous leave options.

Benefits

Full private healthcare with no excess

26 days leave, rising with service

Flexible working culture

Competitive pension scheme

Life Assurance at eight times your salary

Personal Accident cover - up to 5x your salary

Bonus Scheme

Discounts

Flexible benefits

Paid time off for health

Excellent Family Leave package

Responsibilities

• Manage the Proactive, Resolutions, Data Integration and Customer Leakage Enforcement teams.
• Work across multiple billing, collection and consumption activities.
• Ensure targets, SLA's and KPI's are continually reviewed.

Skills

Excellent communication skills

Self-motivated

Strong influencing capability

Proven leadership skills

Customer service improvements

Job description

We are recruiting for Billing & Collections Operations Leader on a permanent basis! You'll manage the Proactive, Resolutions, Data Integration and Customer Leakage Enforcement teams. The teams work across multiple billing, collection and consumption activities from resolving payment problems to enforcing large leak repairs. Working closely with other teams across the business to provide a holistic customer service, you'll build and maintain effective internal and external stakeholders relationships. You'll provide leadership, development, active engagement and support to your teams to ensure targets, SLA's and KPI's are continually reviewed with both our customer and business expectations being met.

As our new Billing & Collections Operations Leader, you'll be highly motivated, passionate about service and have the customer at the heart of everything you do. What does it take to be a Billing & Collections Operations Leader?

• Possess excellent communication skills, able to build co-operative working relationships at all levels
• Be self motivated and apply good judgement and decision making skills
• Have a strong influencing capability
• Proven leadership skills
• Able to demonstrate customer service improvements
• Understand main customer journeys and processes Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.

Benefits

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme - we double-match your contributions up to 6% (18% total)
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary
• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you're physically and mentally unwell
• An excellent Family Leave package - to help you support your family