Bilingual Czech/English Support Specialist — Sofia

Velenosi & Meredith Consulting; City Of London; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading consulting firm in the City of London is seeking a Customer Support Specialist fluent in Czech and English. In this role, you will assist consumers with product guidance, order tracking, and account management in a fast-paced, compliance-driven environment. The ideal candidate has excellent communication skills, a reliable mindset, and a passion for helping others. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Private health insurance

Paid training

Career development

Modern office environment

Qualifications

• Native or C2-level Czech and strong English.
• Experience in customer service or retail is a plus.
• Comfort working with digital tools and support systems.

Responsibilities

• Support adult consumers by assisting with product guidance.
• Manage order tracking and account management.
• Address general inquiries via phone, chat, and email.

Skills

Fluent in Czech

Strong English

Excellent communication skills

Problem-solving skills

Detail-oriented

Job description

A leading consulting firm in the City of London is seeking a Customer Support Specialist fluent in Czech and English. In this role, you will assist consumers with product guidance, order tracking, and account management in a fast-paced, compliance-driven environment. The ideal candidate has excellent communication skills, a reliable mindset, and a passion for helping others. Competitive salary and career development opportunities are offered.