Bilingual Customer Service Coordinator

Adecco; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Coordinator to support external sales teams and handle customer queries in Manchester. Ideal candidates will be fluent in a second language (Spanish, Italian, French, or German) alongside English. The role involves managing logistics and ensuring exceptional service. Benefits include an excellent pension scheme, flexible hours, and career development opportunities.

Benefits

Excellent Pension Scheme

Flexible working hours

Free parking

Career development opportunities

Qualifications

• Fluency in either French, Italian, German, or Spanish in addition to English is essential.
• Strong communication and interpersonal skills needed.
• Experience in customer service within a manufacturing environment is advantageous.

Responsibilities

• Act as the main point of contact for suppliers and customers.
• Liaise with Account Managers and maintain strong relationships.
• Manage order forecasting and ensure timely delivery.

Skills

Fluency in French, Italian, German, or Spanish

Strong communication skills

Proficiency in Microsoft Office

Organisational skills

Problem-solving skills

Tools

ERP systems

Job description

Bilingual Customer Service Coordinator

(Spanish, Italian, French, or German plus English)

Salary: 30,000 per year

Location: Eccles, Manchester - close to tram, bus, and train links

Working Hours: Flexible shifts - choose from 08:00-16:00, 09:00-17:00, or 10:00-18:00 - Monday-Friday

Benefits

• Excellent Pension Scheme:
• If you contribute 7%, the employer contributes 12.1% (sliding scale of contribution)
• EAP Programme
• Flexible working hours
• Free parking
• Competitive benefits package
• Opportunities for career development

About the Role

We are seeking a Customer Service Coordinator to join a leading organisation in the manufacturing sector. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and internal teams.

You will play a key part in supporting external sales teams, ensuring smooth order progression, and delivering exceptional customer service. The position involves coordinating administrative tasks, managing logistics, and proactively finding cost-effective solutions for clients.

Key Responsibilities

• Act as the main point of contact for suppliers and customers, handling queries and order updates.
• Liaise with Account Managers and internal departments to maintain strong relationships.
• Manage order forecasting, debt collection, and ensure timely delivery.
• Cover for colleagues during absences and maintain office coverage during core hours.
• Negotiate logistics solutions to balance service quality and cost efficiency.
• Attend meetings and contribute to continuous improvement initiatives.

What We're Looking For

• Language Skills: Fluency in either French, Italian, German, or Spanish in addition to English is essential. Please do not apply for this position if you do not speak one of these languages fluently.
• Strong communication and interpersonal skills with a professional telephone and email manner.
• Proficiency in Microsoft Office and ERP systems desirable.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Self-motivated team player with excellent organisational and problem-solving skills.
• Previous experience in customer service within a manufacturing or similar environment is advantageous.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.