Bereavement Services Assistant

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Newcastle upon Tyne is seeking a Bereavement Services Assistant for an 18-month fixed term contract. The role requires processing cremation and burial bookings while ensuring high levels of accuracy and customer service. The successful applicant must have a good knowledge of relevant laws and practices and will work closely with various stakeholders in bereavement services. Excellent communication skills are essential for success in this role.

Qualifications

• Good knowledge of the law relating to cremation and burial.
• Ability to process bookings accurately and provide excellent customer service.

Responsibilities

• Process bookings for cremations and burials.
• Issue and record necessary information.
• Work with a small team and closely with various stakeholders.

Skills

Excellent communication skills

Knowledge of cremation and burial practices

Job description

An opportunity has arisen within Bereavement Services for a Fixed Term contract of 18 months, Bereavement Services Assistant working 37 hrs per week Monday – Friday. N5

The job includes processing bookings for cremations and burials, issuing and recording all necessary information and ensuring the highest levels of accuracy and customer service are always delivered.

The position is part of a small team based in the Civic Centre but working closely with Cemeteries and Crematorium staff, funeral directors, hospital staff, GPs and members of the public who have suffered bereavement and want to arrange a funeral or memorial.

Although training will be given, the post holder will need to be fully functional from a very early stage. This will require an existing good knowledge of cremation and burial practice and the law relating to both. Excellent communication skills are essential.

To discuss or for any further information please contact.

Adrian McQueen, Bereavement Services Manager 0191 278 7878

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.