Benefits Coordinator

Sedgwick; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services provider is seeking a Benefits Administrator in Cardiff. This role involves managing employee benefits programmes, ensuring compliance, and enhancing processes. The ideal candidate will have expertise in benefits administration and strong communication skills. Responsibilities include overseeing daily administration of pensions and healthcare benefits, guiding policies, and maintaining accurate data. This position offers a competitive salary, flexible working arrangements, and a comprehensive benefits package, contributing to a caring workplace culture.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working arrangements

Private healthcare plan

Employee assistance programme

Qualifications

• Demonstrable expertise in administering employee benefits.
• Acute precision in detail orientation and advanced organisation skills.
• Exceptional interpersonal communication with stakeholder engagement.

Responsibilities

• Manage and administer employee benefits programmes ensuring compliance.
• Oversee daily administration of benefits like pensions and healthcare.
• Provide guidance on benefits policies and maintain accurate data.

Skills

Benefits Administration

Attention to Detail

Communication

Technical Proficiency

Analytical Skills

Tools

Microsoft Excel

HR platforms

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Role Details

Benefits Administrator

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Responsibilities

The Benefits Administrator manages and administers employee benefits programmes across international regions, ensuring compliance, accuracy, and timely delivery. You will work closely with internal teams, external providers, and stakeholders to maintain smooth operations.

Your responsibilities include overseeing the daily administration of benefits such as pensions, healthcare, life assurance, and flexible options. You will ensure accurate processing of enrolments, changes, and terminations, manage invoicing and reconciliations, and support annual renewals by reviewing provider proposals and preparing data. You will participate in testing digital benefits platforms, assist with system upgrades and vendor transitions, and maintain documentation for audit readiness. Acting as a key contact for providers, you will resolve service issues and monitor performance.

Internally, you will provide guidance on benefits policies, support clear communication and education, and maintain accurate data in CR systems. You will extract and analyse utilisation and cost data to inform leadership reporting, support global and regional initiatives, and continuously improve processes through best practices and automation. Collaboration with CR, payroll, and vendors ensures streamlined workflows and an enhanced employee experience.

This role is perfect for someone highly organised, detail-focused, and confident in managing complex benefits across multiple regions.

Skills and Qualifications

• Benefits Administration – Demonstrable expertise in administering employee benefits within a structured corporate framework.
• Attention to Detail & Organisation – Acute precision in detail orientation, coupled with advanced organisational capability.
• Communication & Stakeholder Management – Exceptional interpersonal communication, with proven stakeholder engagement proficiency.
• Technical Proficiency – Advanced competency in Microsoft Excel, alongside comprehensive MS Office utilisation and familiarity with HR platforms (AON experience advantageous).
• Analytical & Problem‑Solving – Evidenced analytical acumen, problem‑resolution aptitude, and capacity to prioritise concurrent demands within accelerated operational contexts.

Remuneration & More

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

What We’ll Give You

This isn't just a position, it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the world's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next Steps

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.