Benefits Account Manager: Hybrid, Client Growth & Wellbeing

NFP; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading employee benefits firm in Birmingham is seeking an Employee Benefits Account Manager to support customer services. The role involves conducting client research, providing high-quality service, and supporting consultants. Ideal candidates will have strong communication skills and a passion for customer service excellence, and the organization offers hybrid working and a great suite of benefits.

Benefits

Matched employer pension contributions

Life Assurance and Group Income Protection

Comprehensive Private healthcare

Generous annual leave allowance

Additional days off for wellbeing

Opportunities for community work and volunteering

Two large employee social events annually

Qualifications

• Passion for delivering customer service excellence.
• Strong communication and listening skills.
• Ability in time management and prioritization.
• Capable of innovative solutions using knowledge and research.

Responsibilities

• Conduct in-depth client research by liaising with various teams.
• Provide high-quality servicing for clients through prompt communication.
• Support Consultants with new clients to ensure requirements are met.
• Produce detailed summaries and reports for client meetings.
• Increase the portfolio through market intelligence and new opportunities.

Skills

Customer service excellence

Excellent communication

Time management

Innovative solutions

Job description

A leading employee benefits firm in Birmingham is seeking an Employee Benefits Account Manager to support customer services. The role involves conducting client research, providing high-quality service, and supporting consultants. Ideal candidates will have strong communication skills and a passion for customer service excellence, and the organization offers hybrid working and a great suite of benefits.