Bench General Manager

Five Guys; Birmingham; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular burger restaurant chain is seeking a Bench General Manager in Birmingham. The ideal candidate will oversee daily operations, manage staff, and ensure high customer service standards. This role offers a bonus scheme, paid holidays, and career development opportunities in a dynamic environment.

Benefits

20% bonus scheme

33 days paid holiday

Free burgers, fries, and shakes

Private medical via Vitality

Enhanced Maternity & Paternity Leave

Qualifications

• Strong track record of developing people.
• Experience with managing teams in a fast-paced environment.
• Ability to drive sales while controlling costs.

Responsibilities

• Accountable for day-to-day operations and results.
• Lead, inspire, and coach teams to deliver excellent customer service.
• Develop and manage the store team to ensure performance.

Skills

Leadership Skills

Team Management

Customer Service

Job description

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We are looking for a Bench General Manager who will be based in the Birmingham Area. It is likely to begin with, you will be City Centre-based in either Bullring, New Street Station or Five Ways until a store becomes available in the City Centre or surrounding areas such as Resorts World, Tamworth or the Fort Shopping Park.

The ideal candidate will have use of their own vehicle due to the potential of having a store outside of the city centre.

In addition, you will need to have a strong track record of developing people, KPI's, P&L, along with experience with working with a large team managing the FOH & BOH.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Manager are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER YOU'LL BE

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us