Beauty Brand Ambassador

THG; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global e-commerce firm based in Manchester is seeking a Brand Ambassador to provide exceptional customer service and personalized beauty experiences. The ideal candidate has a passion for beauty, excellent makeup application skills, and is committed to delivering a seamless customer journey. This role requires flexibility including availability on weekends and bank holidays. Join us to delight customers through expert beauty consultations and assist in achieving sales goals.

Qualifications

• Experience in makeup artistry is desirable.
• Previous beauty retail experience is preferred but not essential.
• Must have a strong passion for beauty and customer service.

Responsibilities

• Provide world-class customer service and product knowledge.
• Build customer relationships using CRM.
• Resolve customer queries professionally.

Skills

Makeup artistry

Beauty retail experience

Strong passion for beauty and customer service

Strong communication skills

Job description

About THG

We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?

LOOKFANTASTIC

Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham. A destination for experiencing Beauty in a way like no other!

Beauty Brand Ambassador

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. This role will be focused on delivering exceptional makeup looks for customers in store, surprising and delighting each and every person with a personalised experience. You will be confident in makeup application, have extensive product knowledge over a range of brands and be adaptable to customer requests.

Service

• Provides world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
• Support and be involved in events internally and externally.

Sales

• Achieve personal set goals and KPI's
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.

Operational Excellence

• Always a positive, professional and dynamic team member.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintain VM of all brands

Experience / Skills

• Makeup artistry desirable
• Beauty retail experience preferred but not essential
• Strong passion for beauty and customer service essential
• An 'always on' approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Strong communication skills
• Full availability including weekends and bank holidays is imperative

Disability Confident Commitment

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Equality, Diversity & Inclusion

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Application Process

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.