Banking Representative - Colchester (Fixed Term Contract until 30-Sep-26)

Metro Bank; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading community bank in Westminster is seeking candidates for a fixed-term role until September 2026. The position focuses on maintaining strong customer relationships and regulatory compliance. Responsibilities include delivering outstanding customer service and supporting store objectives. The role offers competitive salary, a discretionary bonus, and a comprehensive benefits package, along with extensive training and opportunities for career advancement.

Benefits

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Life assurance

Colleague discounts

Salary uplift after training

Qualifications

• Strong customer relationship-building skills in a fast-paced environment.
• Meticulous attention to detail even under pressure.
• Proficient in handling customer service queries.

Responsibilities

• Support the store’s objectives and be a brand ambassador in the community.
• Maintain compliance and fair practices in all transactions.
• Keep up with regulatory training and operational risks.

Skills

Ability to build strong customer relationships

Attention to detail under pressure

Understanding of risks associated with banking

Proficiency in Microsoft Office

Delivering outstanding customer experiences

Experience in customer service

Job description

tasks against changing customer demand and delivering on store objectives. You will be a brand ambassador in the community, supporting the store to be the number one community bank. You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well‑being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

This position is a fixed term contract until 30th September 2026. Metro Bank Colchester working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

What you will need:

• Ability to build strong customer relationships in a fast‑paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast‑paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you:

Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!