Banking Customer Experience Specialist

HSBC Group; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international bank in the UK is seeking a Customer Service Advisor to provide exceptional service and support to clients. The role involves assisting customers with banking needs, raising fraud awareness, and working in a flexible and dynamic environment. Applicants should have a passion for helping others and previous customer-facing experience. Comprehensive training will be provided to ensure success in the role, alongside a competitive benefits package and opportunities for personal development.

Benefits

Market-leading pension contribution

Enhanced parental leave

Private healthcare

Access to learning platform

Qualifications

• Exceptional attention to detail is required.
• Previous office experience preferred.
• Experience in a banking environment is an advantage.

Responsibilities

• Provide exceptional customer service.
• Raise fraud awareness among customers.
• Identify and support customers in vulnerable situations.

Skills

Excellent organisation and time management

Customer service experience

IT literacy

Flexibility

Job description

A leading international bank in the UK is seeking a Customer Service Advisor to provide exceptional service and support to clients. The role involves assisting customers with banking needs, raising fraud awareness, and working in a flexible and dynamic environment. Applicants should have a passion for helping others and previous customer-facing experience. Comprehensive training will be provided to ensure success in the role, alongside a competitive benefits package and opportunities for personal development.