Banking Customer Care Specialist — Hybrid Role

Barclays UK; Knutsford; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading financial institution is seeking a Specialist Customer Service Advisor to deliver high-quality customer service while resolving complex customer needs. This role offers a hybrid working model, requiring one day in the office, and involves collaboration with various teams to improve customer care processes. Successful candidates will demonstrate strong communication skills, technical ability, and a proactive approach to problem-solving. The position emphasizes the importance of delivering excellence in customer service.

Qualifications

• Experience in customer service and ability to handle complex inquiries.
• Strong capability in communication and digital technology.

Responsibilities

• Provide customer service through chat, email, and phone.
• Resolve complex customer needs and collaborate with teams.
• Identify areas for improvement in customer care procedures.

Skills

Communication Skills

Knowledge of Microsoft packages

Telephony experience

Job description

A leading financial institution is seeking a Specialist Customer Service Advisor to deliver high-quality customer service while resolving complex customer needs. This role offers a hybrid working model, requiring one day in the office, and involves collaboration with various teams to improve customer care processes. Successful candidates will demonstrate strong communication skills, technical ability, and a proactive approach to problem-solving. The position emphasizes the importance of delivering excellence in customer service.