Banking Concierge & Digital Experience Guide

Virgin Money; Wakefield; On-site; GBP 23,000 - 25,000; Full time

Job summary

A prominent banking organization in Wakefield is seeking a passionate Customer Consultant to provide exceptional service. Responsibilities include welcoming customers, aiding with digital banking, and resolving queries. Candidates should have good communication skills and a desire to help others. Enjoy benefits like generous holidays and family leave, along with a supportive team culture. This full-time role is a great opportunity for individuals eager to make a difference in customers' lives.

Benefits

Generous holidays - 38.5 days

Paid well-being days

Family leave

Market-leading pension

Free private medical cover

Flexible benefits

Qualifications

• Some experience or a passion for wanting to work within a customer service environment.
• Insatiable curiosity to seek the best solutions for customers.
• Great communication skills to engage with diverse personalities.

Responsibilities

• Welcoming customers to the Branch.
• Educating customers on digital services.
• Resolving banking queries.
• Understanding customer needs and providing solutions.

Skills

Customer service experience

Communication skills

Curiosity and problem-solving

Teamwork

Tools

Microsoft Office

Job description

A prominent banking organization in Wakefield is seeking a passionate Customer Consultant to provide exceptional service. Responsibilities include welcoming customers, aiding with digital banking, and resolving queries. Candidates should have good communication skills and a desire to help others. Enjoy benefits like generous holidays and family leave, along with a supportive team culture. This full-time role is a great opportunity for individuals eager to make a difference in customers' lives.