Bank Receptionist

NHS; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization seeks a friendly Bank Receptionist in Luton to provide excellent patient care and manage inquiries. The role involves using systems to record patient data, booking appointments, and ensuring Health & Safety compliance. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work under pressure. This part-time position offers a pay rate of £12.21 per hour with enhancements for unsociable hours. It is a zero-hours contract with a flexible working pattern.

Benefits

NHS Pension Scheme

Career growth opportunities

Free parking

Unlimited tea and coffee

Qualifications

• GCSE or equivalent in English and Maths required.
• Good proficiency in MS Office applications including Word, Excel and Outlook.
• Previous experience in a customer service role is essential.

Responsibilities

• Meet and greet patients and visitors, managing inquiries.
• Utilize System One and Adastra for patient record keeping.
• Assist clinicians and book appointments accurately.

Skills

Customer service experience

Good communication skills

Ability to work under pressure

Proficiency in Microsoft Office

Education

GCSE or equivalent in English and Maths

Tools

SystmOne

MS Office (Word, Excel, Outlook)

Job description

Bank Receptionist - Luton Town Centre Practice

We're seeking a friendly and efficient Bank Receptionist to be the welcoming face of Luton Town Centre Practice.

In this role, you will use System One and Adastra to accurately record patient information while managing inquiries through phone calls, emails, mail, or in-person interactions. You will support clinicians by ensuring that protocols are followed, booking appointments, and marking patients as arrived for the Urgent Treatment Centre.

Additional responsibilities will include assisting with clinical exams, acting as a chaperone, helping to open the premises while complying with Health & Safety standards, performing floor checks, reporting maintenance issues, delivering messages accurately, processing mail, maintaining confidentiality and ensuring that the reception area remains clean and inviting.

Main duties of the job

• Act as focal point for the unit
• Meeting and greeting patients and visitors
• Utilising System One and Adastra for accurate recording of attendances at the unit
• Handling internal and external enquiries from all sources, in person, by telephone, email or post
• Work alongside the clinician(s) in the provision of patient care, responding to requests in a timely manner, whilst ensuring protocols and procedures are followed.
• Book appointments with relevant clinicians in the Practice ensuring the correct consultation times and clinicians are utilised.
• Ensure patients are booked in or marked as arrived for the Urgent Treatment Centre
• Act as chaperone when needed and oversee clinical examinations.
• Assist in the opening of the premises.
• Adhere to Health & Safety regulations.
• Ensure that floor checks are carried out whilst on duty.
• Checking for any maintenance issues and reporting any issues to the Service Manager and maintenance contractors.
• Answering telephone calls in a timely and appropriate manner.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Process internal and external mail when requested to do so
• Promote effective communication and relationships within the team.
• Participate in clinical and practice meetings

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Job responsibilities

Please see the attached job description for more information about the role and main responsibilities.

Please note that this role is zero hours and shifts may include evenings up to 8pm and weekends.

Person Specification

Knowledge and Experience

• GCSE or equivalent in English and Maths
• Good proficiency in MS Office applications including Word, Excel and Outlook
• Previous experience in a customer service role
• Previous reception and/or administration experience
• Knowledge of SystmOne or similar IT system

Personal Attributes, Values and Behaviours

• Ability to work in a fast-paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

HUC

Address

Luton Town Centre GP Surgery & Luton Urgent Treatment Centre

£12.21 an hourplus unsociable enhancements where applicable

Contract

Bank

Working pattern

Part-time

Reference number

4265-7751285

Job locations

Luton Town Centre GP Surgery & Luton Urgent Treatment Centre