Bank Receptionist

NHS; Colchester; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider is seeking a Bank Receptionist in Colchester to manage patient reception duties professionally. This role requires prior experience in reception or customer service, preferably in a healthcare setting. Shifts are flexible, primarily evenings, weekends, and bank holidays. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle busy or sensitive situations with empathy. Join a compassionate team dedicated to providing quality care in a dynamic work environment.

Qualifications

• Previous experience in reception or customer service, ideally in healthcare.
• Ability to handle sensitive situations with empathy.
• Confident using IT systems and multitasking under pressure.

Responsibilities

• Greeting patients warmly and registering them efficiently.
• Managing telephone enquiries, bookings and patient queries.
• Supporting clinical teams by coordinating patient flow.

Skills

Reception experience

Customer service skills

Clear communication

IT competency

Attention to detail

Reliability

Job description

Practice Plus Group is seeking a Bank Receptionist for our North East Essex OOH service. You will prepare and open the centre for patients and doctors, ensuring patients are seen professionally and in line with Practice Plus Group guidelines.

Hours are negotiable, but shifts will primarily be scheduled for evenings, weekends and bank holidays. We are looking for Bank Receptionists mainly at our sites in Suffolk and North East Essex.

Job Summary

Our Out of Hours Receptionists guarantee seamless care when most of the world has switched off. With a bank contract, you can pick up shifts that suit your schedule while contributing to a team that values compassion and reliability.

Main duties of the job

• Greeting patients warmly and registering them efficiently
• Managing telephone enquiries, bookings and patient queries
• Supporting clinical teams by coordinating patient flow
• Handling data entry and maintaining accurate records
• Ensuring the reception area is calm, tidy and professional
• Adapting quickly to changing demands during busy periods

Every shift brings new challenges, and your flexibility will help us meet them with confidence.

About us

We’re seeking someone who thrives on variety, is proactive, and enjoys working independently. You will stand out if you:

• Have previous experience in reception, customer service or admin – ideally in a healthcare setting
• Communicate clearly and handle sensitive situations with empathy
• Can stay focused and composed during busy or late hours
• Are confident using IT systems and multitasking under pressure
• Show strong attention to detail and a commitment to confidentiality
• Are reliable, punctual, and enthusiastic about flexible working

If you’re looking for meaningful work that fits around your life, we’d love to welcome you to the team.

If you’d like to learn more, please contact George Robinson – [e-mail]. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Practice Plus Group

Colchester Primary Care Centre

Turner Road

Colchester

Essex

CO4 5JR

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)