Bank Private Patient Administrator

NHS; High Wycombe; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking a Private Patient Administrator in High Wycombe. You will ensure patients receive a seamless experience from referral to results, manage patient referrals and enquiries, and support administrative tasks in a fast-paced environment. The ideal candidate has strong organisational and customer service skills, enjoys working collaboratively, and remains calm under pressure. The role offers an hourly rate of £12.65 and the opportunity to work within a supportive team.

Benefits

Hourly rate of £12.65

Friendly team environment

Qualifications

• Experience working in a healthcare setting or familiarity with medical terminology.
• Previous experience in an administrative and customer-service role.
• Strong keyboard, data entry and IT skills.

Responsibilities

• Process incoming patient referrals and capture clinical information.
• Manage diagnostic reports and forward them to referrers and patients.
• Handle patient and family enquiries with professionalism.

Skills

Organisational skills

Customer service

Attention to detail

Data entry skills

IT skills

Calm under pressure

Job description

We’re looking for an organised, confident and customer-focused Private Patient Administrator to join our busy team. Working across both NHS and private patient pathways, you’ll play a key role in ensuring patients receive a smooth, efficient and positive experience from referral to results.

As a Bank team member, you’ll be able to pick up shifts that suit your availability while gaining valuable experience in a fast‑paced clinical environment. If you thrive in a role where every day is different and enjoy being part of a supportive, patient‑centred team, this could be a great fit.

Main duties of the job

In this varied administrative role, you will:

• Process incoming patient referrals and accurately capture clinical and demographic information
• Manage completed diagnostic reports and ensure they are forwarded promptly to referrers and patients
• Share images and reports with NHS and private organisations
• Handle patient, family and customer enquiries with professionalism and compassion
• Support appointment scheduling, data entry and other administrative tasks
• Provide occasional reception cover, welcoming patients and supporting smooth clinic flow
• Work collaboratively with colleagues to maintain high standards of service and patient care
• Ensure confidentiality, patient privacy and adherence to all policies and procedures
• Support the team during busy periods and contribute to a positive and proactive working environment

Qualifications

• Experience working in a healthcare setting or strong familiarity with medical terminology
• Previous experience in an administrative and customer‑service role
• Strong keyboard, data entry and IT skills
• A confident telephone manner
• The ability to remain calm, organised and resilient in a fast‑paced environment
• Strong attention to detail and the ability to prioritise tasks effectively
• A caring, respectful and professional approach when supporting patients
• Flexibility and a willingness to learn

What you can expect in return;

• An hourly rate of £12.65
• Working within a friendly and supportive team

To apply for the role, click on the link below. If you have any questions, [e-mail] our friendly resourcing team.

Applications will be processed at the time of application. Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date for that reason it is encouraged that you do not delay in your application.

Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.