Bank - Porter

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 20,000 - 22,000; Full time

Job summary

A major healthcare provider in Liverpool is seeking a Porter to ensure the smooth running of hospital operations. The successful candidate will be responsible for transporting patients, delivering meals, and managing medical equipment while demonstrating excellent communication and customer service skills. An NVQ2 or equivalent qualification is required. This role emphasizes teamwork, tact, and the ability to work under pressure, aiming to deliver high-quality patient care.

Qualifications

• Understanding of health and safety issues.
• Ability to work within a team and on your own.
• Ability to use tact and diplomacy in all situations.

Responsibilities

• Transport of patients to wards and departments.
• Take specimens to laboratories.
• Deliver meal trolleys to and from wards.

Skills

Good verbal and written communication skills

Good customer service skills

Basic computer skills

Education

NVQ2 or equivalent

Job description

Job Overview

The role of a Porter is instrumental to the smooth running of the Hospital, you will move patients, deliver patient meals and manage safe movement of other medical equipment. Porters should have the ability to work quickly and calmly in emergencies, have good interpersonal skills with the ability to listen and empathise, be patient and tolerant, a good physical fitness and have the ability follow instructions and work to tight time constraints.

Main duties of the job

You will be responsible for supporting service improvements and encouraging the delivery of high productivity; supported by excellent customer care. You will be able to work on your own initiative and under direction, whilst maintaining confidentiality and discretion at all times. The ability to prioritise your own workload and multi-task, as well as excellent written and verbal communication skills are essential. In this role you will be required to provide a customer focused Porter service.

Successful Applicants Must Have

• Good verbal and written communication skills.
• Good Customer Service Skills.
• Understanding for health and safety issues.
• Ability to work within a team and on your own.
• Ability to use tact and diplomacy in all situations.
• Able to react flexibly in changing circumstances.
• Basic computer skills.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Detailed Job Description And Main Responsibilities

• Transport of patients to wards and departments including emergency bed and stretcher patients.
• Take specimens to laboratories.
• Take medical gases to and from wards to change flo meters.
• Collect soiled linen and rubbish from wards and departments.
• Collect clinical waste from wards and departments.
• Deliver meal trolleys to and from wards.
• Removal of bodies from wards and departments, putting bodies of view for relatives and assisting shift manager on BDI's and DOA's.
• Delivery of equipment to wards and departments.
• Attending fire response at the request of line manager.
• Delivery of drugs from wards and departments including controlled drugs.
• Post-room duties.
• Any other designated duties as and when required by the portering management.

Qualifications

• NVQ2 or equivalent

Skills

• Good written and verbal skills

Knowledge

• An understanding of SOP's and policies relating to the area

Equality, Diversity and Inclusion

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24.

EEO Statement

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. The Trust is also committed to protecting the rights of disabled people, ensuring fair and equal access to employment opportunities. We do not discriminate on the basis of age, gender, sexual orientation, religion, or belief, or any other protected characteristic. All applicants will be assessed on their merits and suitability for the role.