Bank Administrator - Physiotheraphy

NHS; Leicester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare organization in Leicester seeks an efficient Administrator to manage patient administration services. The role involves maintaining a computerized bookings system, providing timely information to patients and consultants, and ensuring compliance with the Data Protection Act. The ideal candidate will have a good standard of secondary education, understanding of medical terminology, and previous experience in a customer service environment. This position promises competitive rates and multiple benefits for flexible bank colleagues.

Benefits

Weekly pay

Free onsite car park

Access to pension

Discounts via Blue Light Card

Free uniform

Free DBS

Opportunities for training and progression

Qualifications

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in an office/customer service environment.
• Understanding of medical terminology.
• Knowledge of the healthcare market.

Responsibilities

• Provide efficient patient administration services.
• Develop and maintain bookings system for in-patients and day cases.
• Liaise with insurers for patient funding agreements.
• Respond to inquiries from patients and consultants.
• Maintain electronic and manual filing systems accurately.

Skills

Literacy skills

Numeracy skills

Customer service

Medical terminology understanding

SAP knowledge

Education

Good standard of secondary education

Tools

SAP

Patient booking system

Job description

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. Administrators to work in: Physiotherapy

Main duties of the job

• Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
• Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Maintain departmental electronic and manual filing systems accurately
• Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
• Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post

About us

Spire Leicester Hospital has an exciting opportunity for a Administrator to join the Bank team. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.

Qualifications

• Good standard of secondary education with demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Understanding of medical terminology
• Knowledge of the healthcare market
• Working knowledge of SAP or a similar patient booking system

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.