Bank Administration Assistant

Ramsay Health; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Bank Administrator to join their team. This flexible role involves handling patient enquiries, maintaining relationships with internal departments, and providing excellent customer service. Ideal candidates will have experience in a private healthcare setting and a strong attention to detail. The position offers a flexible employment contract suited for those seeking a work-life balance.

Benefits

Employee Assistance Programme

Free uniform

Free DBS checking

Qualifications

• Proven track record of achieving targets with outstanding customer service.
• Excellent standard of computer literacy including experience in Word & Excel.
• Ability to work under pressure while remaining patient-focused.
• Experience in a private healthcare setting is preferred.
• Good attention to detail and accuracy.

Responsibilities

• Handle all patient enquiries promptly and efficiently.
• Provide detailed information for patient enquiries.
• Develop good working relationships with all departments.
• Build and maintain relationships with consultants and their secretaries.
• Support patients with enquiries via phones and emails.

Skills

Customer service

Computer literacy

Attention to detail

Decision-making

Flexibility

Tools

Word

Excel

Job description

Summary

The Cherwell Hospital is located in Banbury, Oxfordshire – a day‑case / inpatient facility that provides high‑quality healthcare for NHS patients and self‑funding patients exercising choice through the e‑referral system.

By investing in the latest advanced medical technology we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

We are proud to be in partnership with some of the most qualified and experienced consultants along with dedicated staff who are highly trained and pride themselves on maintaining the highest levels of patient care to encourage a full and speedy recovery.

The Role

We currently have a great opportunity for a Bank Administrator to join our team. You will be an integral part of the team committed to delivering the highest quality outcomes in a supportive environment where you will be valued for your skills and expertise. This is a busy role liaising with patients, consultants and all hospital departments.

Duties

• Handle all patient enquiries promptly and efficiently for a variety of clinical departments
• Provide detailed information to patient enquiries delivering excellent customer service
• Develop and maintain good working relationships with all internal departments across both hospitals
• Build and maintain excellent relationships with consultants and their secretaries
• Support patients with their enquiries via phones and emails

Qualifications

• Proven track record of achieving targets whilst maintaining an outstanding level of customer service
• Excellent standard of computer literacy including experience in Word & Excel
• Ability to work under pressure whilst remaining patient/consumer focused
• Experience working in a private healthcare setting is preferred
• Good attention to detail and accuracy
• Decision‑making and initiative
• Flexible and positive attitude

Benefits

• Employee Assistance Programme
• Free uniform
• Free DBS checking

Bank Contract

A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead you work on an ad‑hoc basis filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility as it allows you to choose shifts that fit your availability, leaving you with a greater work‑life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages ensuring that patient care remains uninterrupted.

About Us

Ramsay Health Care UK is a well‑established global hospital group with over 50 years of experience. We operate in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.

Equity

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.