Band 3 Team Administrator/Receptionist - Solihull ICCR

Birmingham and Solihull Mental Health NHS Foundation Trust; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading mental health service provider in Solihull is looking for a Receptionist/Administrator to be the first point of contact for patients and visitors. The role involves managing appointments, answering telephone calls, and supporting a multidisciplinary team. Ideal candidates should demonstrate effective organisational skills and be able to work independently. Join us to help make a real difference to people's lives.

Qualifications

• Ability to work on own initiative.
• Effective organisational and administrative skills.

Responsibilities

• First point of contact for patients, staff, and visitors.
• Administer appointments and manage telephone lines.
• Process clinical letters and correspondence.
• Support team with administrative needs.

Skills

Organisational skills

Communication skills

Initiative

Job description

Overview

An exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team. Our CMHTs provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people\'s lives, join our team where our warm welcome is waiting for you.

Responsibilities

• Be the first point of contact for patients, staff and visitors to the building, presenting in a friendly and approachable manner.
• Undertake a wide range of reception and administrative duties, including monitoring, recording and booking of appointments and managing a busy telephone line.
• Receive all incoming mail and ensure action is taken appropriately; process clinical letters and other correspondence.
• Monitor the team allocation list and support the administrative needs of the team.
• Provide administrative support to all members of the centre and liaise with multidisciplinary team members, other health professionals, GPs, social workers, service users and other appropriate agencies.
• Work in conjunction with other team members to ensure administrative support is available to all members of the centre.

Qualifications and Skills

• Essential that applicants are able to work on their own initiative.
• Demonstrate effective organisational and administrative skills.

About Us/Context

Our CMHTs provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

Equality, Diversity and Inclusion

We are a team of compassionate, inclusive and committed people, dedicated to providing excellent care and ensuring accessibility and equality for all service users and staff.