Band 3 Switchboard Operative

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider in Birmingham seeks a Switchboard Operative for their Facilities team. You will handle inbound and outbound calls, assist with emergency procedures, and ensure accurate communication within the Trust. Candidates should demonstrate excellent communication skills and the ability to manage various situations. This role offers comprehensive training and a chance to contribute to patient care in a dedicated healthcare environment.

Qualifications

• Experience in a customer service environment.
• Ability to work under pressure during busy periods.
• Understanding of the organisation's structure and services.

Responsibilities

• Answer inbound calls responsibly and courteously.
• Undertake outbound calls for Trust staff.
• Maintain up-to-date site telephone lists and emergency numbers.
• Respond to emergencies, initiating procedures as required.

Skills

Communication skills

Understanding of medical terminology

Ability to manage emergency situations

Job description

Overview

We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital. You will receive a comprehensive training package and support, working with the team, the team leader and your line manager. We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.

Responsibilities

1. Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
2. Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
3. To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
4. Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.
5. Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.
6. Responding to all emergencies including cardiac arrest and fire initiating emergency procedures in accordance with Trust Policies and Procedures, applying departmental recording and reporting processes.

Application and selection process

Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehabilitation Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to \"Be Part of Our Team\" and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.