Band 3 Senior Admin Officer - London Hub

NHS; Edgware; On-site; GBP 29,000 - 32,000; Full time

Job summary

A large healthcare provider in Edgware seeks an Administrative Assistant to support the London Breast Screening Hub. The role involves administration, collaboration with external services, and providing guidance under NHS guidelines. Ideal candidates will have 5 GCSEs, IT experience, and strong interpersonal skills. Full-time position with a competitive salary of £29,651 to £31,312 per year.

Qualifications

• Experience in a busy administrative environment.
• Ability to work independently and under pressure.
• Experience dealing sensitively with client/patient concerns.

Responsibilities

• Deliver administration for the call centre, collaborating with external services.
• Liaise with Administration Team Leaders to ensure function integration.
• Provide guidance and support services according to NHS guidelines.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Ability to handle distressing situations

Education

5 GCSEs or equivalent

Key Skills Level 2 in Literacy or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the call centre and all related administration functions, under the lead of the Office Manager.

Responsibilities

• Deliver on the administration function related to the call centre including close collaboration with external breast screening services within the Pan London structure.
• Liaise closely with Administration Team Leaders to ensure integration of functions and facilitate cover for periods of short-term absence.
• Be fully competent in all administration functions required by the London Breast Screening Administrative Hub.
• Develop knowledge and ability to provide cover for key elements of each others’ work as directed by the Office Manager and Team Leader, including appropriate training.
• Deliver support services in line with Trust and NHS Breast Screening Programme guidelines and targets.
• Use experience and judgement to provide appropriate advice and guidance within the given area of responsibility, referring to the Team Leaders as necessary.
• Work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

About us

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Our size, scale and influence offer career opportunities and a forward-thinking approach to working that adapts to lifestyle needs.

Details

Date posted: 24 September 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £29,651 to £31,312 a year inclusive of HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 391-RFL-7452688

Job location

Edgware Community Hospital, Deansbrook Road, Edgware, HA8 9BA

Job responsibilities

Please see attached job description for more detail around main responsibilities and specification requirements.

Person Specification – Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Qualifications

• 5 GCSEs or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience

• Experience of using information technology such as Word and Excel in work-related activities
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure

Desirable

• Supervisory experience
• Working knowledge of the NHSBSP

Skills

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such a submission for Disclosure will be made to the DBS to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Royal Free London NHS Foundation Trust

Edgware Community Hospital, Deansbrook Road, Edgware, HA8 9BA