Band 3 Radiotherapy Receptionist | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Hampstead; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading healthcare organization in Hampstead is seeking a part-time Receptionist/General Administrator for the Radiotherapy team. The role requires excellent communication skills, a friendly demeanor, and the ability to handle sensitive patient interactions. The post-holder will manage calls, assist with appointments, and maintain confidentiality while ensuring a welcoming environment for patients and visitors. This position offers a chance to contribute to a dedicated team providing care to patients with cancer.

Benefits

Flexible hours

Generous benefits

Training opportunities

Qualifications

• Excellent telephone manner required.
• Must demonstrate professionalism and maintain confidentiality.
• Good command of the English language for clear communication.

Responsibilities

• Welcome patients and visitors in a friendly manner.
• Handle telephone calls and record messages.
• Manage correspondence with GPs and medical professionals.
• Enter radiotherapy appointments on EPR.
• Ensure accurate data entry for radiotherapy tasks.

Skills

Good communication skills

Organisational skills

Compassion and empathy

Ability to manage workload

Competence in using computer systems

Job description

Receptionist / General Administrator (Part‑time)

An exciting opportunity has arisen for a part‑time Receptionist/General Administrator to join the Radiotherapy team at RFL, working Monday to Friday, 5.5 hours per day. The post‑holder will be based at The Royal Free Hospital Hampstead site. You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team. You must demonstrate patience, caring and empathy as you will be dealing directly with patients with cancer and their carers.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use EPR and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.

Professionalism is expected within this role.

You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

Key Responsibilities

• Welcome patients, carers and visitors to Radiotherapy in a friendly and supportive manner; communicate appropriately and sensitively with staff visiting or calling the department.
• Take and divert telephone calls and record comprehensive messages from patients, staff and members of the public; respond and deal with telephone queries from patients, carers, the multidisciplinary team and external sources.
• Deal with post and correspondence to GPs and other medical professionals in a timely manner.
• Enter radiotherapy appointments onto EPR.
• Ensure correct data entry onto EPR for radiotherapy related tasks.

About Royal Free London NHS Foundation Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200 000 in A&E, deliver over 8 000 babies and carry out more than 17 million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next‑level training, we make it easier to take your career to the top.

This advert closes on Tuesday 9 Dec 2025.