Band 3 Clinical Services Administrator - Swindon

Avon And Wiltshire Mental Health Partnership Nhs Trust; Swindon; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading mental health organization in Swindon is looking for an administrative professional who enjoys collaborating within a friendly team. This role involves handling administration duties and providing telephone support. Ideal candidates will demonstrate strong organizational skills and attention to detail. The team is committed to promoting mental health and well-being and values diversity among its employees. Join a supportive workplace where your unique background and experiences will enhance our services.

Qualifications

• Ability to work well within a small team and shared office space.
• Ability to prioritize tasks effectively.
• Excellent attention to detail and high level of accuracy.

Responsibilities

• Handle administration duties and telephone-based work.
• Serve as the first point of contact for service users and professionals.
• Upload personal details onto the electronic patient record system.

Skills

Team player

Excellent telephone skills

Organizational skills

Understanding of information governance

Personal resilience

Knowledge of Microsoft Office systems

Job description

We are a friendly team and are looking for someone who enjoys keeping busy and is able to work well within a small team in a shared office space. The role is Monday to Friday, 9:00 a.m. to 5:00 p.m., based on the acute ward at Sandalwood Court. There will be occasions where you will be required to work across the four wards in the Swindon locality.

As well as being an excellent team player with the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential.

This role involves administration duties as well as telephone-based work; therefore, the postholder needs to have excellent telephone skills. You will be the first point of contact for service users, carers and other professionals making contact with the ward. The role requires an eye for detail and high level of accuracy.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. You will possess excellent working knowledge of all Microsoft Office systems including Outlook, Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system RIO.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire, and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP, we actively encourage applicants from all backgrounds. We are particularly keen to encourage applications from people from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.