Band 3 Clinical Service Administrator, Wiltshire Talking Therapies

Avon And Wiltshire Mental Health Partnership Nhs Trust; Devizes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mental health service organization is seeking an enthusiastic Administrator to provide vital support to the Talking Therapies team in Devizes. The ideal candidate will excel in IT and communication skills, managing appointments and ensuring timely administrative services. Join a supportive team dedicated to promoting mental health and wellbeing in the community. This role includes opportunities for supervision and training in a vibrant working environment.

Benefits

Free parking on site

Opportunities for supervision and training

Qualifications

• Competent use of IT systems for administrative tasks.
• Confident communication skills for client interactions.
• Ability to manage appointments and data effectively.

Responsibilities

• Provider of excellent administrative support to the Talking Therapies team.
• Managing client appointments and communications.
• Ensuring timely collating and sending of appointment letters.

Skills

IT systems competency

Excellent communication

Strong personal resilience

Team player

Tools

IAPTus

Job description

Overview

The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc.

This post offers an excellent opportunity for an enthusiastic, organised Administrator who is competent with IT systems, a confident communicator and keen to become an integral part of our fast paced friendly team. You will be committed to providing excellent administrative support to the Talking Therapies team to ensure the smooth running of this important service. You will be provided with regular opportunities for supervision and training.

The successful applicant will be based at Green Lane Hospital, in a beautiful setting on the outskirts of the market town of Devizes. Free parking is available on site.

We are a friendly and supportive team with a strong focus on staff wellbeing. We often run activities such as a walking challenge, quizzes, a creativity competition and social activities. You will be the first point of contact for clients who self-refer into the service, which is available by telephone and online.

The role involves managing appointments (recording details on the electronic patient management system IAPTus) and managing elements of administration and data for the team, including collating appointment letters and ensuring they are sent out in a timely manner, responding to emails, voicemails and telephone enquiries, and carrying out other general office tasks.

In this role you will require excellent communication and IT skills as well as an exemplary telephone manner. You also need to be an excellent team player with the initiative to work independently and the ability to prioritise. Strong personal resilience is essential.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.