Band 2 Ward Clerk - Discharge Lounge and Diabetes / Gen Med

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Birmingham is seeking a Ward Clerk to provide essential administrative support in a ward environment. The role includes greeting patients, updating systems, booking appointments, and ensuring smooth ward operations. Ideal candidates will have excellent organizational and communication skills. This is a great opportunity for someone who is a team player with a passion for helping others.

Qualifications

• Previous administrative or clerical experience is desirable, but not essential.

Responsibilities

• Greeting patients, visitors and staff.
• Updating Oceano system with admissions/transfers/discharges.
• Booking appointments.
• Liaising with staff/relatives.
• Answering phones and buzzers.
• Lifting and carrying patient notes.
• Filing notes.
• Requesting and booking outpatient notes via Case note tracking.

Skills

Excellent organizational skills

Excellent communication skills

Ability to work well under pressure

Friendly and professional manner

Job description

Overview

As a Ward Clerk, you will play a key role in supporting the day-to-day administrative functions of a ward. You will act as the first point of contact for patients, visitors, and staff, helping to ensure the smooth running of the ward environment.

Responsibilities

• Greeting patients, visitors and staff
• Updating Oceano system with admissions/transfers/discharges
• Booking appointments
• Liaising with staff/relatives
• Answering phones and buzzers
• Lifting and carrying patient notes
• Filing notes
• Requesting and booking outpatient notes via Case note tracking

Qualifications & Skills

• Excellent organizational and communication skills
• Ability to work well under pressure in a busy environment
• A friendly and professional manner
• Previous administrative or clerical experience (desirable, but not essential)

This is a fantastic opportunity to be part of a dedicated team providing vital support in a healthcare setting. If you're a team player with a passion for helping others and a keen eye for detail, we'd love to hear from you.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.