Band 2 Ward Clerk

University Hospitals Birmingham NHS Foundation Trust; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare institution is offering a part-time position as a Band 2 Ward Clerk at Solihull Hospital. The role involves supporting ward administration to ensure a high standard of patient care and effective communication. Ideal candidates should possess strong organisational skills, a good education level, and experience in customer service. This position does not require weekend work, and the hours are Monday to Friday, 8 am to 12:30 pm.

Qualifications

• A good level of education is required.
• Experience of dealing with the public and customer service.
• Able to work effective and flexibly within a team.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Maintain accurate patient notes and filing.
• Support the ward multidisciplinary team.

Skills

Good communication / customer care skills

Good organisation skills

Ability to multitask

Attention to detail

Ability to handle cash and valuables

Education

Good General Education (eg. GCSE English and Maths)

Tools

Microsoft Office (Word, Excel, Outlook)

IT systems

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 2 Ward Clerk

The closing date is 02 October 2025

Exciting Opportunity: Band 2 Ward Clerk (Part Time - 22.5 hours)

We are delighted to offer an exciting opportunity for an enthusiastic individual to join our Patient Administration Team at Solihull Hospital as part time Band 2 Ward Clerk working 22.5 hours per week - Monday to Friday 8am until 12.30pm with no requirement to work weekends or bank holidays.

You will play a key role in supporting the smooth running of various ward administration, helping ensure a high standard of patient care through effective record-keeping and communication. The successful candidate will be required to learn various specialities to provide seamless Ward Clerk support/cover on the wards.

Main duties of the job

As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (eg. GCSE English and Maths (A-C/ 4-9)

Experience

• *Experience of dealing with the Public/Customer service experience.
• *Experience of using IT systems.
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook).
• *Experience of working in a busy environment.
• *Experience of working in Healthcare.

Additional Criteria

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
• *Good organisation skills and ability to multitask.
• *Ability to deal professionally with enquiries from staff, patients and visitors.
• *Ability to problem solve.
• *Understand confidentiality and apply principles in every day working practice.
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern.
• *Ability to deal with stressful situations and sensitive issues.
• *Work effectively and flexibly as part of a team to meet the needs of the services.
• *Confident in dealing with people at all levels.
• *Must be able to demonstrate an understanding of equality and diversity.
• *Mature open and flexible approach to work.
• *Demonstrates care and compassion.
• *Ability to travel to multiple sites.
• *Ability to handle cash and valuables.
• *Ability to work under pressure and deal with stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust