Band 2 Receptionist - Finch Road | Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent mental health service provider in Birmingham is seeking a clerical staff member to manage service user queries and perform routine administrative duties. Ideal candidates will have proficient skills in Microsoft Office and demonstrate professionalism in communication. The position offers a chance to make a substantial impact on community mental health care.

Qualifications

• Professional handling of queries from service users.
• Proficient use of Microsoft Office and Outlook.
• Ability to perform routine clerical duties accurately.

Responsibilities

• Deal with queries from service users, including face-to-face and over the phone.
• Prepare documents using Microsoft Office and manage emails.
• Perform routine clerical duties like filing and photocopying.
• Provide telephone answering service for the Locality Team.
• Validate patient details and update database accordingly.

Job description

Overview

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Responsibilities

• Deal with queries from service users, including GPs, patients and their representatives, either face to face or via the telephone in a professional manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing related information to deal with the query; taking accurate written messages and passing more complex queries to relevant staff.
• Use word processing packages and Microsoft Office to produce documents (e.g., faxes, letters, tables). Daily use of Outlook for sending and receiving e-mails, booking and checking meeting rooms and equipment.
• Perform routine clerical duties (e.g., filing, photocopying, production of letters, reports and other documents to specific formats using appropriate software and office equipment). Ad-hoc production of notices for the office.
• Provide a telephone answering service for members of the Locality Team, transferring to appropriate staff or taking messages and ensuring details are accurately logged in the correct message book as required.
• To validate patient details and demographics and ensure any changes are updated on the FTB Database.

Other information

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).

This advert closes on Monday 13 Oct 2025.