Band 2 Admin Officer - North London Breast Screening - Fixed Term

NHS; Edgware; On-site; GBP 25,000 - 30,000; Full time

Job summary

A large NHS organization in Edgware is seeking an administrator to support the North London Breast Screening Service. You will manage bookings, interact with patients and assist with administrative duties. Candidates should have at least 5 GCSEs or equivalent and demonstrate strong organizational and communication skills. Experience in a busy administrative role is essential. This position involves interaction with both patients and medical staff, providing crucial support in delivering high-quality care.

Benefits

Flexible working hours

Generous benefits

Qualifications

• Experience of undertaking detailed, intensive work in a busy administrative environment.
• Experience of using information technology such as Word and Excel in work-related activities.
• Ability to handle difficult and distressing situations effectively.

Responsibilities

• Deal with incoming calls from colleagues, patients, and other services.
• Provide a courteous and professional reception service to patients/clients and clinicians.
• Manage follow-up bookings of designated cancer results clinics.

Skills

Organisational skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Education

5 GCSE's or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

To work closely with the nursing, mammography, management, and medical staffing teams to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients/clients.

To manage the follow up bookings of designated cancer results clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the management, nursing, and medical staffing teams to ensure patient care is not compromised.

Main duties of the job

The post-holder will deal with incoming calls from colleagues, patients and other services.

To provide a courteous and professional reception service to patients/clients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the North London Breast Screening unit.

To be fully competent in all administration functions required by NLBSS.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Job description

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Trust Values Essential

• Demonstrable ability to meet the Trust Values

Education & Qualifications Essential

• 5 GCSE's or equivalent

Desirable

• 3 A Levels or equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work‑related activities.

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills and aptitudes Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Able to present information to others
• Able to influence, advise and motivate others
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

Others Essential

• Light Physical work

Desirable

• Flexible working time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North London Breast Screening Service, Deansbrook House, Edgware Community Hospital

Deansbrook Road

Edgware

HA8 9BA

Employer's website

https://www.royalfreelondonjobs.co.uk/

Job location

North London Breast Screening Service, Deansbrook House, Edgware Community Hospital

Deansbrook Road

Edgware

HA8 9BA