Back of House Supervisor

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Birmingham is seeking a Back of House Supervisor to lead and support the team, ensuring top-notch service and cleanliness standards. The ideal candidate will have strong organisational skills and the ability to work efficiently under pressure. This role offers competitive hourly pay, comprehensive benefits, and opportunities for personal development.

Benefits

Free meals when on duty

Personal Development programmes

Discounted hotel nights

Team Member Referral Program

Discounted dental and health cover

High street discounts

Free car parking

Subsidised taxi services

28-33 days holiday

Qualifications

• A baseline understanding of IT systems.
• Excellent organisational and planning skills.
• Ability to work under pressure on own or in teams.

Responsibilities

• Supervise the Back of House Department efficiently.
• Manage, train and develop the Back of House team.
• Ensure high cleanliness standards in back of house areas.

Skills

Organisational skills

Ability to work under pressure

Flexibility

Job description

Overview

Back of House Supervisor (HOT0BZ95)

Work locations: Hilton Birmingham Metro National Exhibition Centre, Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.77 hourly rate

A WORLD OF REWARDS

Free, healthy and high quality meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Free car park

Subsidised Taxi between 12am and 7am

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with breakfast and dinner

Modern and inclusive Team Member’s areas

What will I be doing?

As a Back of House Supervisor, you are ultimately responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Back of House Supervisor will also be required to oversee stock levels, manage budgets, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise the Back of House Department efficiently and to consistent high standards
• Manage, train and develop the Back of House team
• Ensure crockery, cutlery and glassware are ordered and controlled in line with business levels for both conferences/events and transient customers
• Control stock levels and complete stock takes to ensure minimum stock losses
• Manage stock ordering to ensure par levels are maintained
• Understand stock loss occurrences and implement measures to prevent losses
• Ensure back of house areas are maintained to the highest cleanliness standards
• Raise all purchase orders in line with business forecasts and reconcile invoices regularly
• Work within forecasts, budgets and capital equipment requests
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Work with all departments, including finance, to ensure good working relationships
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Back of House Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A baseline understanding of IT systems
• Excellent organisational and planning skills
• Ability to work under pressure on own or in teams
• Flexibility to respond to a range of various work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in same or similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.