B2B Customer Service / Account Support - Global Chemicals Distributor

RecruitmentRevolution.com; Caerphilly; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in chemical distribution is seeking a Customer Service Representative in Caerphilly. In this hybrid role, you will support customers, solve problems, and collaborate with your team to ensure satisfaction. If you are passionate about customer service and want to work in a supportive environment, this position offers a competitive salary and excellent benefits, including a pension scheme and annual bonus.

Benefits

Pension Scheme

Annual Bonus Scheme

Discounted Private Health

Qualifications

• Passion for delivering exceptional customer service.
• Ability to solve problems and help customers find solutions.
• Collaborative team player who values communication.

Responsibilities

• Support valued customers and solve their problems.
• Collaborate with Account Manager to drive customer satisfaction.
• Deliver exceptional service to meet customer needs.

Skills

Exceptional customer service skills

Strong communication skills

Problem-solving abilities

Ability to build lasting relationships

Job description

Are you passionate about delivering exceptional customer service and building strong, lasting relationships?

Join a global leader that’s shaping the future of chemical and ingredient distribution - a company where you can make a real difference every day.

As a Customer Service Representative, you’ll play a key role in supporting valued customers, solving problems, and helping them find the right solutions for their business. You’ll be part of a supportive, collaborative team that values open communication, growth, and authenticity.

The Role at a Glance

Customer Service Representative

Caerphilly Hybrid - 3 days on site

Competitive Market Salary

Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More…

Permanent - Full Time

Company: Univar Solutions : Global Distributor of chemicals & ingredients used in everyday products

Culture: Work with real purpose. Grow how you want to. Be who you are

What your day might look like

• Collaborate closely with your Account Manager to nurture strong relationships within your dedicated customer base, driving both customer satisfaction and account growth.
• Deliver exceptional service through open, honest communication and a genuine understanding of each customer’s needs and expectations.
• En...