AWS, Google Workspace or MS Office Provisioning Specialist (Remote, RO)

F6S; City Of London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading tech company is looking for a Provisioning Specialist to provide first-line support for software licensing and provisioning, including Google Workspace and AWS. You will assist end-users and follow vendor guidelines for resolving issues. The ideal candidate has 2+ years of experience in provisioning and strong communication skills. Enjoy flexible working hours and continuous training in this remote role.

Benefits

Flexible working hours

Skill and career progression

Continuous technical training

Paid vacation allowance

Birthday gifts

Qualifications

• 2+ years of experience in provisioning at a managed service provider.
• Experience working in a software reseller or distributor business.
• Strong experience in licensing and provisioning.

Responsibilities

• Provide first-line support to company end-users with their licenses.
• Support end-users with software solutions like Google Workspace and Microsoft 365.
• Follow specifications to diagnose and resolve common issues.

Skills

Experience with Google Workspace

Experience with Microsoft 365

Experience with AWS

Strong English communication skills

Tools

Ticketing System

Job description

About F6S

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

The Provisioning Specialist focuses on first-line support for licensing and provisioning of widely used software solutions (AWS, Google Workspace, Microsoft, etc.), rather than technical troubleshooting.

On a typical day as an Provisioning Specialist, you will:

• Provide first-line support to company end-users with their licenses (ex. configuration)
• Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office licenses), AWS and other popular solutions.
• Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
• Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.

Desired profile

• 2+ years of work experience in provisioning at a managed service provider (MSP).
• Experience working in a software reseller or distributor business
• Experience supporting a high volume of clients at first-line support
• Strong experience licensing and provisioning of either Google Workspace, Microsoft or AWS
• Strong experience working in a ticketing system
• Experience working in a KPI driven environment
• Excellent English communication skills (written and verbal).

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Continuous technical training and certification
• Paid vacation allowance
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.