Automotive Technical Advisor

Uxbridge Employment Agency; Uxbridge; Hybrid; GBP 40,000; Full time

Job summary

A leading employment agency in Uxbridge is seeking an Automotive Technical Advisor for their Technical Support Team. The role involves resolving customer queries, providing technical support, and managing cases using Salesforce. Ideal candidates will have a background in automotive customer support, excellent communication skills, and a strong problem-solving ability. This is a hybrid role with 3 days in the office and 2 days working from home, offering £40k per annum.

Qualifications

• Background in an automotive technical customer support role.
• Self-starter with excellent interpersonal communication.
• Strong organisational skills with a “Can-Do” attitude.
• Ability to meet tight deadlines and work under pressure.
• Clear communication skills, both written and spoken.
• Knowledge of vehicle telematics concepts.
• Competency in problem-solving in a technical environment.

Responsibilities

• Resolve customer queries and manage updates in the system.
• Identify causes of poor installations and find resolutions.
• Handle calls and cases via the Salesforce system.
• Provide technical support to internal and external stakeholders.
• Maintain professional relationships with customers.
• Strive to exceed performance targets.

Skills

Automotive technical customer support background

Interpersonal communication

Organisational skills

Adaptability

Problem-solving

Communication skills

Knowledge of vehicle telematics

Tools

Salesforce

Job description

Automotive Technical Advisor

Uxbridge

£40k per annum

Hybrid - 3 days office 2 days WFH

I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office‑based role.

The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross‑business.

Responsibilities

• Resolve customer queries or escalations, manage updates on the system as required by the business and ensure departmental SLA's are achieved to drive continuous overall improvement of the customer experience.
• Identify underlying root causes of substandard installations and offer satisfactory resolutions for both customers and third‑party installers.
• Handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction.
• Provide technical support to internal and external key stakeholders at all technical levels throughout, including third‑party installer channels.
• Establish and maintain professional relationships with all internal and external customers.
• Strive to exceed targets and consistently improve performance to achieve targets.

Qualifications

• A proven background in an automotive technical customer support role.
• Self‑starter with excellent interpersonal communication.
• Strong organisational skills with a “Can‑Do” attitude.
• Adaptability to change.
• Proven ability to meet tight deadlines and work under pressure.
• Good and clear communication skills, both written and spoken.
• Knowledge of vehicle telematics concepts.
• Competency with problem‑solving in a highly technical environment.

How to Apply

If this sounds like the role for you, don't wait – apply today with your up‑to‑date CV!

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