Automotive Service Scheduler - Customer Care Pro

Porsche Retail Group Ltd; Reading; On-site; GBP 26,000 - 45,000; Full time

Job summary

A leading automotive service provider in Reading is seeking a Customer Contact Advisor to serve as the first point of contact for service scheduling. You will handle customer inquiries, manage service appointments, and advise on service options. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. A competitive salary and various benefits are offered, including life assurance and generous holiday entitlement.

Benefits

OTE up to £45,000

35 days holiday per year

Employee Assistance Program

Life Assurance

Income Protection Insurance

Qualifications

• Experience in a customer service role, preferably in the automotive or service industry.
• Ability to remain calm and professional under pressure.
• Excellent interpersonal abilities.

Responsibilities

• Respond to service inquiries via phone, email, and online platforms.
• Schedule service appointments based on customer needs.
• Advise customers on service options and provide quotations.

Skills

Customer service experience

Strong organisational skills

Excellent communication

Multitasking abilities

Proficiency in MS Office

Tools

CRM Systems

MS Excel

MS Outlook

Job description

A leading automotive service provider in Reading is seeking a Customer Contact Advisor to serve as the first point of contact for service scheduling. You will handle customer inquiries, manage service appointments, and advise on service options. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. A competitive salary and various benefits are offered, including life assurance and generous holiday entitlement.