Automotive Service Advisor – £38k OTE, Customer‑Focused

Listers Group; Coventry; On-site; GBP 38,000; Full time

Job summary

A leading motor retailer in Coventry seeks a Service Advisor to enhance customer satisfaction in a dynamic setting. The role involves scheduling maintenance, updating customers on their vehicle status, and collaborating with various departments. Ideal candidates should have strong customer service skills and the passion to excel in a team-oriented environment. This position offers a competitive salary of up to £38,000 OTE, alongside excellent benefits including 25 days holiday and a company pension.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Free Parking / On-site Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to quickly establish rapport with customers.
• Previous customer service experience ideally in sales.
• Good organisational and administrative skills.
• Experience in the motor trade is preferred, but training is provided.

Responsibilities

• Deliver high levels of customer satisfaction.
• Book customer vehicles for maintenance and liaise with workshop.
• Update customers about vehicle progress and authorize additional work.
• Collaborate with workshop, parts, and sales departments.

Skills

Customer service

Communication

Organisation

Sales objectives

Job description

A leading motor retailer in Coventry seeks a Service Advisor to enhance customer satisfaction in a dynamic setting. The role involves scheduling maintenance, updating customers on their vehicle status, and collaborating with various departments. Ideal candidates should have strong customer service skills and the passion to excel in a team-oriented environment. This position offers a competitive salary of up to £38,000 OTE, alongside excellent benefits including 25 days holiday and a company pension.