Automotive Service Advisor - Customer-Centric Care & Upsell

The Solution Automotive; Guildford; On-site; GBP 33,000 - 38,000; Full time

Job summary

A family-owned franchised dealer in Surrey is seeking an experienced Service Advisor. In this role, you will be the first point of contact for customers, managing vehicles through the Aftersales department and ensuring high-quality service. Responsibilities include efficiently dealing with service and repair requirements, promoting additional products and services, and delivering excellent customer interactions. Experience in a similar role is essential. The position offers a competitive salary package and full-time working hours.

Qualifications

• Experience as a Service Advisor in an automotive environment.
• Ability to liaise effectively with customers.
• Strong commitment to delivering exceptional customer service.

Responsibilities

• Act as the first point of contact for customers in the Aftersales department.
• Liaise with customers to ensure the best possible experience.
• Carry out systematic follow-up and upselling activities.

Skills

Customer service

Communication

Problem-solving

Job description

A family-owned franchised dealer in Surrey is seeking an experienced Service Advisor. In this role, you will be the first point of contact for customers, managing vehicles through the Aftersales department and ensuring high-quality service. Responsibilities include efficiently dealing with service and repair requirements, promoting additional products and services, and delivering excellent customer interactions. Experience in a similar role is essential. The position offers a competitive salary package and full-time working hours.