Automotive Service Advisor - Customer Care Pro

Land Rover; Shrewsbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading automotive company in Shrewsbury seeks a motivated Service Advisor to join their team. In this role, you will be the vital link between customers and the workshop, providing outstanding customer care while managing vehicle servicing queries. The ideal candidate will have experience as a Service Advisor within the automotive industry, alongside excellent organisational and customer service skills. Benefits include enhanced holiday entitlement and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Excellent customer care orientation.
• Ability to build rapport with customers.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Inform customers about vehicle servicing and keep them updated.
• Liaise with technicians regarding vehicle statuses.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive company in Shrewsbury seeks a motivated Service Advisor to join their team. In this role, you will be the vital link between customers and the workshop, providing outstanding customer care while managing vehicle servicing queries. The ideal candidate will have experience as a Service Advisor within the automotive industry, alongside excellent organisational and customer service skills. Benefits include enhanced holiday entitlement and various discounts.