Automotive Service Advisor - Customer Care & CSI

Hartshorne Group; Bishop's Castle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading commercial vehicle distributor in the UK seeks a dedicated candidate to deliver exceptional customer service while managing vehicle repairs and servicing schedules. Applicants should possess a positive attitude, work effectively within a team, and be proactive in facilitating customer satisfaction. Comprehensive training provided. The role includes full benefits and opportunities for personal growth within the company.

Benefits

Holidays increase with length of service

Excellent contributory pension scheme

In-house and Volvo product training

Healthcare cash plan

Qualifications

• Positive attitude and willingness to work as part of a team.
• Ability to exceed customer expectations.
• Experience in a similar role is advantageous but not required.

Responsibilities

• Schedule vehicle repairs and servicing with the workshop.
• Advise customers on progress and take payments.
• Ensure customer satisfaction with completed work.
• Follow administration procedures diligently.
• Maintain customer satisfaction index performance.

Skills

Team player

Customer service

Commercial experience

Job description

A leading commercial vehicle distributor in the UK seeks a dedicated candidate to deliver exceptional customer service while managing vehicle repairs and servicing schedules. Applicants should possess a positive attitude, work effectively within a team, and be proactive in facilitating customer satisfaction. Comprehensive training provided. The role includes full benefits and opportunities for personal growth within the company.