Automotive Service Advisor

Just Recruitment Solutions; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency seeks a Service Advisor for a main dealership in Guildford. This role involves being the first point of contact for customers, managing service enquiries, and coordinating vehicle handovers. Candidates must possess previous dealership experience and a full UK driving licence. This position offers an OTE of £40K and potential for internal promotions within the company.

Qualifications

• Experience in dealership customer service is essential.
• Must hold a full UK driving licence.
• Friendly and professional demeanor required.

Responsibilities

• Serve as the first point of contact for customers.
• Manage customer service enquiries via multiple channels.
• Coordinate the allocation of courtesy cars.
• Liaise with workshop to ensure timely vehicle completion.
• Upsell additional services and warranties.

Skills

Customer service

Communication skills

Vehicle knowledge

Job description

Service Advisor Vacancy - GUILDFORD

Experienced Service Advisor Main Dealership £40K OTE per annum.

As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.

Your duties will include:

• Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction.
• Dealing with all service enquiries by telephone, e‑mail and face‑to‑face.
• Managing the allocation and handover of courtesy cars.
• Liaising with workshop teams to ensure timely completion of customer vehicle.
• Upselling of additional works, service plans and warranties.

Opportunities for internal promotions are available within this company for the right applicants.

Previous dealership customer service experience is essential, and you must hold a full UK driving licence.