Automotive Service Advisor

Performance Resourcing; Epsom; On-site; GBP 32,000 - 40,000; Full time

Job summary

A UK automotive service provider is seeking an Automotive Service Advisor in Epsom, where you'll be the main point of contact between customers and technicians. Responsibilities include communicating vehicle needs, scheduling appointments, and maintaining relationships to ensure customer satisfaction. The role offers a competitive basic salary of £32,000, with potential earnings up to £40,000 through bonuses. Ideal candidates will have experience as a Vehicle Service Advisor and demonstrate excellent customer service skills.

Benefits

Access to Perks at Work discounts

Industry leading package

Qualifications

• 2 years recent experience working as a Vehicle Service Advisor.
• Understand the importance of the EVHC process.
• Focused on delivering a great customer experience.

Responsibilities

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers.
• Scheduling appointments using various systems.
• Keeping customers updated about vehicle status.
• Liaising with technicians about vehicle statuses.

Skills

Customer communication

Relationship building

Scheduling appointments

Understanding EVHC process

Job description

Automotive Service Advisor

Epsom (Surrey, South East Region)

£32,000 basic salary - £40,000 OTE / annum is achievable.

Benefits

• £32,000 Basic Salary – £40,000 with bonuses is achievable.
• Industry leading package.
• Access to Perks at Work discounts.

The Role

Act as the liaison between customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.

Responsibilities

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return customers.
• Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups with customers, using in-hours and manufacturer systems and processes.
• Keeping customers updated about the status of their vehicle through the workshop.
• Liaising with technician colleagues about vehicle statuses, and ensuring vehicles will be ready for customer on time.

Qualifications

• 2 years recent experience working as a Vehicle Service Advisor.
• Understand the importance of the EVHC process.
• Be focused on delivering a great customer experience.
• No more than 3 employers in the last 6 years.

Had no more than 3 employers in the last 6 years.Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress.

If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.

Candidates must be eligible to work in the UK without restriction.