Audiovisual (AV) Technician

Intercom, Inc.; Camden Town; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A fast-growing tech firm in Camden Town is looking for an AV Technician to oversee all AV support in the office. The role involves managing AV operations, supporting events, and working with leadership to enhance services. Candidates should have experience in AV management and strong interpersonal skills. The firm offers competitive pay, equity, and a collaborative hybrid working environment.

Benefits

Competitive salary and equity

Lunch provided every weekday

Regular compensation reviews

Pension scheme & match up to 4%

Health and dental insurance

Flexible paid time off policy

Paid parental leave

Cycle-to-Work Scheme with secure bike storage

Equipment provided as needed

Qualifications

• Experience in AV operations for meeting rooms, digital signage and events.
• Strong customer-facing communication and stakeholder management skills.
• Hands-on technical leadership for live events including setup, operation and post-event follow-up.
• Proactive problem solving and ability to work without close supervision.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Independently manage AV operations in the London office.
• Lead in-office AV events including setup and live mixing.
• Build relationships with cross-functional teams for AV service alignment.
• Identify service gaps and recommend improvements.
• Stay updated on AV technologies and trends.

Skills

AV operations management

Customer-facing communication

Problem-solving skills

Event management

Technical troubleshooting

Tools

Crestron Q-SYS

Windows OS

Mac OS

Job description

Overview

We're looking for a proactive, self-starting AV Technician to lead and own all aspects of AV support for our London office. This person will be a trusted partner to senior leadership and key stakeholders, delivering a seamless, high-quality experience across meeting rooms, digital signage, and in-office AV events. As part of our IT Operations team, you will build, shape and continuously improve AV services and processes to support a dynamic, driven environment. This is an opportunity to develop and evolve the AV service offering for the London office, working independently and proactively to drive improvements.

Responsibilities

• Independently own and manage all AV operations in the London office, including meeting room support, digital signage and AV event production.
• Act as the primary AV partner for senior leadership and key stakeholders, providing personable, high-touch support with excellent communication and interpersonal skills.
• Lead and run in-office AV events from start to finish, including technical setup, live mixing, troubleshooting and post-event reporting.
• Thrive in high-pressure, live event scenarios, providing quick, calm resolutions when challenges arise.
• Build strong, collaborative relationships with cross-functional teams including Workplace Experience, Executive Assistants, Communications and Operations to ensure AV services align with business needs.
• Proactively identify issues, service gaps and opportunities for improvement while taking ownership of delivering meaningful solutions.
• Continuously develop, document and refine AV processes and support models to enhance the user experience and service quality.
• Stay ahead of emerging technologies and AV trends, bringing forward new ideas and innovative solutions.
• Demonstrate the ability to work independently and lead AV services autonomously, with a strong sense of ownership and initiative.
• Show outstanding interpersonal and communication skills, with a focus on providing high-quality, executive-facing support.
• Demonstrate experience running and managing live events, including hands-on technical leadership, setup and execution.
• Ability to anticipate problems and proactively improve services without waiting for direction.
• Comfortable managing multiple priorities in a fast-paced, high-pressure environment.
• Technically proficient and adaptable, with experience in:
• Strong troubleshooting and problem-solving skills across AV hardware and software.
• Eager to learn and adopt new technologies beyond the core AV stack to future-proof AV services.
• Collaborative and service-oriented mindset, passionate about delivering exceptional user experiences.
• Bonus skills & attributes:
• Crestron/ Q-SYS control system programming.
• Cloud-heavy, hybrid AV production environments
• Proficiency in Windows and Mac operating systems and ability to troubleshoot both
• Experience supporting AV office buildouts.
• Relevant AV certifications (CTS).

Requirements / Qualifications

• Experience in AV operations for meeting rooms, digital signage and events.
• Strong customer-facing communication and stakeholder management skills.
• Hands-on technical leadership for live events including setup, operation and post-event follow-up.
• Proactive problem solving and ability to work without close supervision.
• Ability to manage multiple priorities in a dynamic environment.

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch provided every weekday, snack options and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Health and dental insurance for you and dependents
• Flexible paid time off policy
• Paid parental leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks standard; equipment provided as needed

Policies: Intercom has a hybrid working policy. In-office presence is essential due to hands-on AV responsibilities. We expect employees to be in the office at least three days per week. Our culture emphasizes collaboration, safety and respect, focusing on doing incredible work to achieve our goals and uphold our core values.