Audiology Receptionist

Kettering General Hospital NHS Foundation Trust; Kettering; On-site; GBP 20,000 - 25,000; Full time

Job summary

A NHS hospital in the UK is seeking an Audiology Receptionist to manage reception duties in a busy department. The role involves welcoming patients, booking appointments, and supporting the audiology team. Candidates should have strong people skills, experience in front of house duties, and be empathetic towards patients' needs. This is an excellent opportunity to join a dedicated team focused on delivering exceptional hearing care.

Qualifications

• Experience of working with the public.
• Experience of previous reception front of house duties.
• Experience with answering telephone calls.
• Previous Experience of working with hearing impaired individuals.

Responsibilities

• Be the first point of contact for patients attending the audiology department.
• Welcome patients and provide a positive first impression.
• Check in and book appointments for patients.
• Assist in the general day to day running of the audiology department.

Skills

Good listening skills

Microsoft Word/Excel

Ability to work under pressure

Courteous and sensitive manner

Education

4 GCSE's Including English and Maths (A-C) or equivalent qualification

Typing/Admin Qualification

Job description

Go back Kettering General Hospital NHS Foundation Trust

Audiology Receptionist

The closing date is 06 January 2026

This is an exciting opportunity to come and work in Kettering's busy audiology department comprising of 3 admin team members and 10 audiologists. We are a friendly team dedicated to providing the best hearing care for the adult and paediatric population.

In this role you will be responsible for the day-to-day reception duties as well as providing administrative support the admin manager and deputy head of audiology.

The successful post holder will need to be able to work well under pressure and have good computer skills. They will be friendly, welcoming and empathetic with good listening skills.

Main duties of the job

To be the first point of contact for when patients attend the audiology department. To welcome patients and provide a positive first impression, enhancing patient experience.

To check in and book appointments for patients, answer telephone calls and respond the general queries, issue hearing aid batteries and spare parts for aids and assist in the general day to day running of the audiology department.

About us

**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHSTrust and become University Hospitals of Northamptonshire.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person Specification

Qualifications

• 4 GCSE's Including English and Maths (A-C) or equivalent qualification
• Typing/Admin Qualification

Knowledge and Experience

• Experience of working with the public
• Experience of previous reception front of house duties
• Experience with answering telephone calls
• Previous Experience of working with hearing impaired individuals

Skills

• Demonstrate the ability to work alone or in a team structure
• Demonstrate ability to use Microsoft Word/Excel
• Demonstrate ability to handle people in a courteous and sensitive manner, which takes into account their individual needs.

Personal Attributes

• Good Time Keeper
• Flexible/Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kettering General Hospital NHS Foundation Trust