Audiologist

Boots UK; Cambridgeshire and Peterborough; On-site; Full time

Job summary

A veterinary practice in Bedford is seeking a full-time Veterinary Receptionist to join a friendly team. The role involves delivering great service to clients and their pets, managing bookings and accounts, and contributing to a positive environment. Candidates should demonstrate strong interpersonal skills and a genuine love for animals. The position offers a competitive salary and various benefits, including staff discounts and paid training, with a focus on promoting work-life balance.

Benefits

Generous holiday allowance

Pets at Home discount after 3 months

Staff discount for pets after 3 months

Paid training

Pension scheme

Rewards programme with discounts and cashback

Employee Assistance Programme

Qualifications

• Previous experience as a veterinary receptionist or within the veterinary industry desired but not essential.
• Ability to greet clients and pets and provide excellent service.
• Handle pressure and sensitive situations well.

Responsibilities

• Build relationships with clients and their pets.
• Provide service and ensure a smooth visit.
• Handle payments and bookings using PMS system.
• Answer phone calls and respond to emails.
• Manage client accounts and dispensary.

Skills

Friendly & welcoming

Calm & empathetic

Computer skills

Team player

Job description

Do you enjoy providing great service and working with a team? Join us at Bedford Companion Care!

This role is a full‑time position working 31.5 to 34 hours per week. Your working days will be Monday, Tuesday, Thursday and Friday with a mix of full days (8:30‑19:00) and half days (12:30‑19:00). Part‑time hours can be considered.

Previous experience as a veterinary receptionist or experience within the veterinary industry is desired but not essential. The salary for this role is £12.21 per hour.

About Us

We are a friendly, supportive team with 5 vets, 7 RVNs, 1 VCA, a practice manager, and a great client care team. Our RCVS accredited small animal practice offers x‑ray, ultrasound, an in‑house lab, dentistry, and isolation facilities. We are proud to be a silver cat‑friendly clinic.

We believe in work‑life balance and offer flexible schedules. We have a visiting ophthalmologist, ultrasonographer and a surgeon for orthopaedic and advanced soft tissue procedures. We care about sustainability, using low‑flow anaesthesia, recycling, and repurposing fur clippings. We currently hold Bronze accreditation with Investors in the Environment for Sustainability and are currently working towards Silver accreditation.

Your Role

As a Veterinary Receptionist, you will greet clients and their pets and provide excellent service. Your main tasks include:

• Build relationships with clients and their pets.
• Provide great service and ensure a smooth visit.
• Handle payments and bookings using our PMS system (computer skills needed).
• Answer phone calls and respond to emails.
• Manage client accounts, care plans and assist in dispensary.

What We’re Looking For

• Friendly & welcoming: you are the first contact for clients and pets.
• Informed: you stay updated on practice services.
• Calm & empathetic: you handle pressure and sensitive situations well.
• Enthusiastic & passionate: you love animals and providing great service.
• Team player: you help create a positive, welcoming environment.

Benefits

• Generous holiday allowance
• Pets at Home discount after 3 months
• Staff discount for pets after 3 months
• Paid training
• Pension scheme
• Rewards programme with discounts and cashback
• Employee Assistance Programme

Location

MK42 7AZ

Diversity & Inclusion

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for pets, our planet, and people. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!