Audio Visual Service Engineer

Jacobs Massey; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading AV service provider is seeking an experienced Audio Visual Service Engineer to deliver high-quality support in London. This full-time, on-site role involves providing on-site AV support as well as performing preventative maintenance on various AV systems such as LED videowalls and meeting room technologies. Ideal candidates will have 5-7 years of experience in a similar field and a strong knowledge of AV systems integration and troubleshooting. The position offers competitive hours and overtime compensation.

Qualifications

• Minimum 5–7 years of experience in a similar AV service/support role.
• Strong working knowledge of AV systems integration, diagnostics, and troubleshooting.
• Demonstrates professionalism and commitment to delivering high-quality service.

Responsibilities

• Provide on-site support 30 hours per week for AV systems.
• Perform scheduled maintenance and system checks during core working hours.
• Respond to diagnostics and support requests for AV technologies.

Skills

AV systems integration

Troubleshooting

Customer service

Preventative maintenance

Education

Industry certification such as CTS

Tools

Crestron

QSC

Job description

Job Description

We are seeking an experienced and proactive Audio Visual (AV) Service Engineer to join a leading AV support team based in London. This is a full-time, on-site role requiring a dedicated and solutions-focused individual who takes pride in delivering high-quality service and preventative maintenance to a range of AV systems, including LED videowalls and integrated meeting room technologies.

Key Responsibilities

• Provide on-site support 30 hours per week, scheduled between 7:00am – 4:00pm, Monday to Friday (exact schedule confirmed at least one month in advance).
• Deliver an additional 10 hours per month of scheduled out-of-hours support, including evenings or weekends depending on operational needs.
• Perform scheduled maintenance, preventative servicing, system checks, and reporting within core working hours.
• Provide responsive support and diagnostics for AV systems including LED videowalls, AV control platforms, and meeting room equipment.
• Ensure that all tasks are logged, tracked, and reported in line with service level agreements and internal processes.
• Collaborate with internal teams and clients to maintain optimal system functionality and user satisfaction.
• Overtime paid at 1.5x rate for any hours worked beyond the standard 40-hour weekly schedule.
• UK public holidays are excluded from regular hours unless explicitly agreed in writing.

Technical Scope

• LED videowalls
• Meeting room AV systems
• AV control platforms (e.g., Crestron, QSC, and other control systems)

Candidate Profile

• Minimum 5–7 years of experience in a similar AV service / support role.
• Industry certification such as CTS highly desirable.
• Strong working knowledge of AV systems integration, diagnostics, and troubleshooting.
• Familiarity with Crestron, QSC, and other control platforms is essential.
• Demonstrates a "can-do" attitude, professionalism, and a commitment to delivering high-quality service