Audio Visual Service Engineer

Conference Technologies, Inc.; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading AV solutions provider in London is seeking an experienced Audiovisual Service Engineer to maintain and support AV systems at client locations. This role requires troubleshooting skills and a minimum of 5 years in the AV sector. You will work independently and collaborate with teams, ensuring service excellence while adhering to health and safety standards. Competitive salary with bonuses and other benefits are included.

Benefits

Competitive salary + bonus scheme

Company pension

Phone allowance

Company laptop

Travel card

Company vehicle when required

Paid training courses

Regular company social events

Overtime opportunities

Qualifications

• Minimum 5 years' experience in the AV industry or similar role.
• Skilled in cable installation, termination, and hardware setup.
• Full understanding of health and safety practices and ECS certification.

Responsibilities

• Troubleshoot and perform maintenance/repairs on AV systems.
• Provide field service and technical support to clients and team members.
• Document service activities and update internal systems.

Skills

Troubleshooting

Cable installation

Problem-solving

Organizational skills

Communication skills

Job description

Company Overview

CTI - UK is a leading audio-visual systems integration company with a diverse portfolio of clients across multiple sectors. We work with construction firms on new office builds and directly with end users to deliver bespoke AV solutions. Our focus is on delivering high-quality, intuitive systems that are fully supported post-installation. With a strong presence in London and growing demand across the UK and Europe, we are expanding our service engineering team.

Role Summary

We are seeking an experienced Audiovisual Service Engineer based in the London area (Zones 1-6). This is a site-based role responsible for the maintenance, repair, and technical support of AV systems installed at client locations. There are also opportunities for travel across the UK and Europe, if desired.

Key Responsibilities

• Troubleshoot and perform maintenance/repairs on AV systems.
• Provide field service and technical support to clients and team members.
• Interpret and work from AV system schematics and construction drawings.
• Respond to client service tickets promptly and professionally.
• Document service activities and update internal systems.
• Collaborate with internal departments, clients, and third-party contractors.
• Ensure compliance with health and safety standards.
• Liaise with manufacturers for product support and warranty claims.
• Attend relevant training courses.

Candidate Requirements

Essential

• Minimum 5 years' experience in the AV industry or a similar role.
• Skilled in cable installation, termination, and hardware setup.
• Excellent troubleshooting and problem-solving abilities.
• Comfortable working both independently and as part of a team.
• Strong organisational skills and attention to detail.
• Professional communication skills (verbal and written).
• Full understanding of H&S practices and ability to pass the ECS certification.
• Clean, full UK driving licence (advantageous).
• Must reside within TFL travel zones 1-6.

Preferred

• High level of computer literacy.
• Experience with AV/VC systems such as Microsoft Teams, Zoom, etc.
• Background in related technologies: IP networks, telephony, satellite, or electrical systems.
• Interest in ongoing technical education (AVIXA CTS or similar).

Benefits

• Competitive salary + bonus scheme
• Company pension
• Phone allowance
• Company laptop
• Travel card
• Company vehicle when required
• Paid training courses
• Regular company social events
• Overtime opportunities

Schedule

• Monday to Friday
• 8-hour shifts
• Overtime available

Work Location: In-person, client sites across Greater London (primarily)

Travel: Some UK & European travel opportunities available

Ready to join a fast-growing, dynamic team delivering cutting-edge AV solutions? Apply today to become part of the CTI - UK journey.