Audio Visual Service Desk Engineer

Devonshire Appointments; Manchester; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading technology firm is seeking an Audio-Visual Service Desk Engineer to provide first-line support for AV systems and ensure seamless client experiences. This permanent position offers a competitive salary of £32-38K, with a hybrid work model requiring 4 days a week in the Central Manchester office. The ideal candidate will possess a strong technical understanding of AV and IT systems, excel in communication, and demonstrate a customer-centric approach.

Qualifications

• Strong technical understanding of AV and/or IT systems.
• Calm, customer-centric approach to diagnosing and resolving issues.
• Exceptional verbal and written communication skills.

Responsibilities

• Deliver first- and second-line support for AV systems.
• Manage AV remote management platform and configuration documentation.
• Communicate clearly with stakeholders throughout the process.

Skills

Technical understanding of AV and IT systems

Customer-centric approach

Verbal and written communication skills

Organisational skills

Curiosity and a hunger to learn

Tools

ServiceNow

Jira

Monday

Job description

At Paragon, we turn spaces into experiences—and we’re looking for an Audio-Visual Service Desk Engineer who brings the same passion for excellence that we bring to every client, every room, every connection.

If you’re driven by delivering flawless experiences, obsessed with detail, and energised by solving problems before most people spot them, you might be exactly who we’re looking for.

The Opportunity

As our Audio-Visual Service Desk Engineer, you’ll be the first point of contact for all AV-related support—owning incidents, tackling challenges head‑on, and ensuring our clients experience seamless, world‑class AV performance every time.

You’ll also play a pivotal role in shaping the future of our AV support ecosystem, helping scope and build a new AV support process and system alongside our Project Management teams.

This is a role for someone who thrives in fast‑moving environments, communicates with impact, and takes personal pride in delivering above expectations.

What You’ll Do

Technical Support & Troubleshooting

• Deliver first- and second-line support across AV systems : VC, digital signage, meeting room tech, and live events
• Diagnose and resolve issues remotely, by phone, or onsite
• Escalate complex faults effectively, ensuring swift resolution
• Own and manage service desk tickets through tools like ServiceNow, Jira, or Monday

System Maintenance & Monitoring

• Manage Paragon’s AV remote management platform
• Maintain configuration documentation, asset records, and change logs
• Support deployment and configuration of new AV hardware and software
• Partner with Project and AI teams to support the rollout of our smart service desk AI bot

Client & Stakeholder Support

• Deliver exceptional end‑user support and training
• Collaborate with IT and Facilities to ensure seamless system integration
• Communicate clearly with stakeholders at every step

Incident & Request Management

• Log and track all tickets with accuracy and professionalism
• Spot trends and contribute to system improvements
• Develop knowledge base articles and SOPs

Who You Are

A confident, articulate, and solutions‑driven professional with a natural ability to build trust and deliver excellence. You’ll bring :

• A strong technical understanding of AV and / or IT systems
• A calm, customer‑centric approach to diagnosing and resolving issues
• Exceptional verbal and written communication
• Strong organisational skills and a passion for accuracy
• Curiosity and a hunger to learn—continuously growing your technical and commercial knowledge
• The ability to translate requirements into actionable insights for vendors and clients
• A self‑starter mindset—independent, collaborative, assertive, and diplomatic

This is a permanent opportunity paying £32-38K

Hybrid - 4 days a week in office (Central Manchester)

Devonshire is an equal‑opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process