Audio Visual Project Co-Ordinator (Maidenhead)

Unified Support Ltd; Maidenhead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading audio visual company based in Maidenhead is seeking a motivated Audio Visual Project Coordinator to provide operational support and ensure projects are delivered on time. Responsibilities include managing team coordination, quality assurance of project deliverables, and assisting with sales documentation. The ideal candidate will have strong customer service skills and be proficient in standard office software like Excel and PowerPoint. This role offers a salary of up to £35k based on experience, along with generous benefits including bonuses and healthcare.

Benefits

Salary up to £35k

28 days holiday including bank holidays

Pension scheme with client matching

Bupa health care after 6 months

Bonus scheme based on performance

Qualifications

• Strong customer service and support focus with a desire to deliver a high-quality service.
• Ability to multitask, work under pressure, and meet tight deadlines.
• Good numeracy and written skills.

Responsibilities

• Manage and coordinate team sessions and master project list.
• Quality assurance of project collateral for all projects.
• Support the Senior PC in day-to-day activities.

Skills

Strong customer service focus

Good interpersonal skills

Ability to multitask

PC skills – Excel, Word, PowerPoint

Job description

Location

SL6 7BN, Maidenhead, Berkshire, South East, UK

Position Overview

Audio Visual Project Coordinator – Working within a rapidly expanding audio visual company, the role is to provide high‑quality operational support to our clients, customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office‑based at our client’s HQ in Maidenhead; all candidates will need to live within a commutable distance.

Benefits

• Salary up to £35 k based upon experience
• 28 days holiday, including 8 bank holidays – incremental increases for long service
• Pension – Auto‑enrol commences at 3 months; employee 5 % into pension, client matches 3 % – after one year client matches 5 % and a salary sacrifice option is available
• Bupa health care after 6 months including dental cover
• Bonus scheme – company scorecard bonus with financial goals; after probationary period eligible when targets reached – value 10 % of base salary (non‑contractual)

Accountabilities

• BTO owner – managing and coordinating team sessions and master project list
• Quality assurance of project collateral received and created for all projects across the team from start to finish
• Responsible for closing projects and ensuring the as‑built drawings are in the configuration
• Creating and distributing RAMS when required
• Attendance at all BTOs team calls for awareness of current projects; attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager
• Managing small projects where there is no Project Manager – booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign‑off
• Assisting the sales team with internal documentation
• Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs
• Coordinating Site Survey Projects; arranging resources and booking dates with the customer; obtain documentation and forward the site surveys to the Sales Consultant
• Supporting the Senior PC in day‑to‑day activities

Essential Skills and Qualities

• Strong customer service and support focus with a desire to deliver a high‑quality service
• Good interpersonal and communication skills
• Self‑motivated with the ability to take ownership and responsibility
• Ability to multitask, work under pressure, and meet tight deadlines
• A desire to learn and improve skills and knowledge – fast learner, energetic, enthusiastic
• Positive can‑do attitude – team player
• Good numeracy and written skills; PC skills – Excel, Word, PowerPoint

Additional Responsibilities

• Processing PM and Design Team Timesheets as allocated by the Operations Manager
• FOH Phone answering; IMS and Quality Policy awareness and development
• Supporting the PM or Operations Manager in calls / ad hoc administration requirements

Critical Success Factors

• Achieving high levels of customer satisfaction
• Demonstrations of ownership of problems
• Delivering projects within agreed timescales
• Comply with departmental processes and procedures